Solved

event id 1500 Userenv

Posted on 2007-03-26
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Last Modified: 2008-06-19
Hi,

I'm getting the following error on my Microsoft Windows Server 2003 Enterprise Edition Service Pack 1 server.  I have about 40 computers using terminal sevices and 30+ can log on with no problems and then we start getting the error.

Event Type:      Error
Event Source:      Userenv
Event Category:      None
Event ID:      1500
Date:           23/03.2997
Time:            16:18:35
User:            MURPHY\vclima
Computer:      SANDY03
Description:
Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.

 DETAIL - Insufficient system resources exist to complete the requested service.  

I'm also getting error 1508.  I've tried everything i can think of to solve this problem, downloaded a couple of hotfixes from Microsoft and also the UPHClean program but we're still getting the problem.  At the moment i have to kick everybody out of terminal services and then let them back in, this temporarily fixes the problem!

Can anybody help please, i'm getting desperate!  Thanks.
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Question by:mcandrcp
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17 Comments
 
LVL 32

Expert Comment

by:and235100
ID: 18791574
0
 
LVL 32

Expert Comment

by:and235100
ID: 18791577
In other words - use local profiles for TS sessions - not roaming ones.
0
 

Author Comment

by:mcandrcp
ID: 18791597
Hi,

I'm already using local profiles and was doing before the error started appearing.
0
 
LVL 32

Expert Comment

by:and235100
ID: 18791636
Have you got disk quotas enabled for the user accounts? If so - could this be a space/permissions issue on their home folders/work areas?
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LVL 32

Expert Comment

by:and235100
ID: 18791642
Also - are you sure that the UPHClean service is started and running?
0
 

Author Comment

by:mcandrcp
ID: 18791752
Disk quotes aren't enabled plus theres still 30GB of free space on the C drive.  The UPHClean service appears to be running okay and there are numerous entries in the event viewer.
0
 
LVL 32

Expert Comment

by:and235100
ID: 18791766
Can you create some new users - and try with those?
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LVL 32

Expert Comment

by:and235100
ID: 18791767
Basically - see if you can replicate the issue with new user accounts.

Then you can find out whether this is a profile issue - or something else.
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Author Comment

by:mcandrcp
ID: 18791979
I created a new user last week and so far this user hasn't had any problems but this user is usually logged into terminal services by 9am.  The error seems to occur for random users but usually when they are logging in later in the day, the first problems usually start around 10am.
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LVL 32

Expert Comment

by:and235100
ID: 18792084
Okay - can you backup the one of the users' files and data with USMT (http://www.microsoft.com/downloads/details.aspx?FamilyID=799ab28c-691b-4b36-b7ad-6c604be4c595&DisplayLang=en)

then delete the user from AD - and recreate it?

Then see if that user still has problems.
0
 

Author Comment

by:mcandrcp
ID: 18817146
hi and235100,

Thanks for your help, it actually seemed to be a problem with the pagefile.
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LVL 32

Accepted Solution

by:
and235100 earned 500 total points
ID: 18817738
Glad you got it sorted.

I take it from your registration date that you know how to get your question closed?

If so - I have no problem with a full points refund...

0
 
LVL 32

Expert Comment

by:and235100
ID: 18818354
That wasn't really necessary (to allocate me the points) - but thanks anyway.

For future reference (I am sure you already know this, but for other people that may read this in the future) - you are not obliged to allocate points in questions where you yourself solved the problem.

There does seem some confusion on EE about this - that Askers are obliged to give points to Experts who helped them... but thank you all the same.
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Author Comment

by:mcandrcp
ID: 18818807

No, thank you, i wouldn't have been able to solve the problem without your help!
0
 

Expert Comment

by:jayman7
ID: 22265549
Hi mcandrcp,

I am experiencing the exact same issue, would you be able to post how you fixed this issue please? If you could that would be greatly appreciated.

Thanks,

Jason
0
 

Author Comment

by:mcandrcp
ID: 22268529
Hi Jason,

This was so long ago that i can't remember the exact solution, i've had so many problems since then! :o)  However, i would follow what and235100 suggested.  Thats a good place to start and it got me on the right track.  Also check your pagefile, my problem was definitely related to the pagefile, try increasing the size or moving it to a different drive???  Check the event viewer, there might have been something in there to poing towards the pagefile.  Hope this helps, i'll add more if i remember.
0
 

Expert Comment

by:jayman7
ID: 22274628
Thanks I will give it a shot
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