asked on

Mac printer problem: printjobs stopped

I just bought a fantastic iMac with Mac OS 10.4.9. I conected my HP Color Laserjet 3500 (wich is supported by Mac OS as mentioned on the HP website) and the printer installed itselves. Everything looked fine (the image of the printer was the right one) untill I tried printing... Every print I start stops a couple of seconds later with the message 'Printjobs stopped'. I tried everything (setting permissions right, installing the driver I downloaded from the HP website,...). But nothing seams to work. Any suggestions?

Eoin OSullivan

Is the printer conected via USB?

topevents

ASKER

yes... via USB

Eoin OSullivan

OK .. you may want to delete the printer and create a new one from the Printer Setup Utility.

Ensure the Printer is powered up and can print its test page.

Then in the Utility add a new Printer. If it is visible on the Default tab then check that you are selecting the Correct Printer Driver from the dialog box

topevents

ASKER

That's wath i've done several times... but doesn't work... Printer installs succesfull, but printing won't work.

Eoin OSullivan

Sorry.. it seems strange .. USB printers are usually pretty straightforward.

If the Print Queue is not Paused when you start printing.. and it pauses itself this is unusual behaviour.

Have you been through the Technical Support pages on the HP website? Getting the latest drivers and PPD files?
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=115&prodTypeId=18972&prodSeriesId=315862

Eoin OSullivan

Is this you too Kev??
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1112064

ASKER CERTIFIED SOLUTION

Andrew Duffy

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial