W32TIME Server not Responding Event ID 11

I have a windows 2000 server. I recently transfered all the FSMO roles to the BDC, I am getting ready to demote the old PDC to a member server so I can put a new box in place.  I followed all the directions in the following document to make my BDC an authoritive time server,
 http://support.microsoft.com/kb/q216734/
However, after making all the reg edits, etc.  I am still getting an Event 11 ID error w32time server is not responding.  When I type net time on the old BDC, what I want to make my new authoritive time server, it still give me the old server time properties, what am I missing, is there something I new to change in active directory, DNS, demote it or what??  I'm putting alot of points to this question because I'm under the gun in getting this server offline & putting the new one in place.  Thanks in advance.  Marc
Marcaug007Asked:
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Kini pradeepPrincipal Cloud and security consultantCommented:
To set a time server use: “net time /setsntp:{Server Address}”
To force update from the time server use:
net stop w32time
net start w32time

If you have already tried that, have you configured the sever to get the time from an external time source ?
also do you have norton antivirus installed on the system and is Norton AntiVirus Auto-Protect service is running ?
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Marcaug007Author Commented:
I have tried that, didn't change anything...also, I have Norton Antivirus running on my new server that I just made my PDC.
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Kini pradeepPrincipal Cloud and security consultantCommented:
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