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Verizon Access Manager running on Vista fails

Posted on 2007-03-26
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Last Modified: 2010-05-18
I am running Windows Vista Ultimate on a Dell Inspiron 9400.  I have the Verizon broadband service with USB adapter.  After downloading the Vista compatible software, the card and service worked perfectly for 1 week. Then the VZ Access Manager stops loading.  The application log has the following error:

Faulting application VZAccess Manager.exe, version 6.1.1.1738, time stamp 0x45c3814f, faulting module SMWiFi6.dll, version 4.5.1.1652, time stamp 0x45538556, exception code 0xc0000005, fault offset 0x00002572, process id 0x13d8, application start time 0x01c76cb886499270.

I have reinstalled the program numerous times, including manually clearing the registry of all keys associated to the USB card as well as the VZ Access Manager software.  Instantly upon reinstall this error occurs.  Any ideas on how to repair this?

Doing a google search on the SMWifi6.dll returns 0 responses as of this morning.

Thanks
John
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Question by:jbmos2333
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Expert Comment

by:RDAdams
ID: 18795845
Have you tried contacting the Verizon help desk?  Ask for second level support.
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Author Comment

by:jbmos2333
ID: 18796038
Yes.  We spent 3 hours on the phone and went to their highest level of support.  They are not sure what is happening.  They are also not familiar with the SMWifi6.dll and I have yet to find any info on the DLL myself.

The only changes to the computer was some WIndows security updates and Trend Micro center antivirus updates.  I could do a system restore to a week ago and see if a windows update has caused the conflict, but if that is the case then I figured I can't be the first person to have had this problem.
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by:RDAdams
ID: 18796089
http://www.internetsecurityzone.com/Entities/?_SMWiFi+DLL

Possible spyware/adware or similar.
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Author Comment

by:jbmos2333
ID: 18796103
It is not spyware but part of the VZ Access manager program itself.  As soon as you uninstall the VZ Access manager that dll goes away.  
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Expert Comment

by:RDAdams
ID: 18796296
Is it possible that the software is not vista compatible?  Have you run it on an XP system?
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Author Comment

by:jbmos2333
ID: 18796320
Verizon has certified the newest version as Vista compatible.  I have went through all of the obvious stuff.  And I had this account for  a year running fine on XP.

At 6pm est 3/26/07.  On the phone currently with verizon again.
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Author Comment

by:jbmos2333
ID: 18824948
Smith Micro developed the verizon software. They had me rename the dll to   SMWifi6.dll.back and that fixed the problem.  Program works no issues now.
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by:jbmos2333
ID: 18825096
This question can be closed with the points refunded.
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