general mail failure. quit microsoft excel, restart the mail system and try again

I keep getting the error below on a user. Every time I have excel open and then go to file... send to as a attachment. I have recreated profile, reinstalled outlook and entire office and made sure outlook is default mail cilient. I cannot find much of anything else on this anywhere. What is causing this and what can I do to fix it?

I can right click on the excel sheet on the desktop and send as an attachment. I can drag and drop and even go to file and send as review but cannot go to file and send as attachment.

Office 2003
Outlook 2003
Exchange 2003 service pack 2
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

First, check for updates to Office.

This article applies to Office 2000, but may be work a look:

Link to some other possible solutions:

heydorftAuthor Commented:
Tried the 1st one already. Did not work

Tried the ole option and did not work either
heydorftAuthor Commented:
Already am up to date on office too
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

If you haven't already, try a detect and repair from within Excel.  If it doesn't work, then consider reinstall of Office.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
heydorftAuthor Commented:
did detect and repair and reinstalled complete office to no avail
You're on Exchange 2003.  Are your emails stored on the server, or in a .pst file on your pc?

If a .pst file, you could be receiving this message because .pst file may be too large.

heydorftAuthor Commented:
nope...that is only at about 60 mb
Then it's certainly not that.  Does this user have admin permissions?
heydorftAuthor Commented:

But rights have not changed since the error started to occur. Have been the same...just recently problem started occuring.

Nothing to my knowledge has been installed or uninstalled on pc that might have affected this..very weird
Yes, very odd.  I'm at a loss to explain why it's happening, but have one more suggested fix for you.  I've had this work on other issues when Office uninstall/reinstalls have failed:

Download and install Cleanup ( and CCleaner (  

Uninstall Office.  Reboot.  Run the Cleanup utility.  Log off/back on.  Run the registry cleaner from CCleaner.  Reboot.  Reinstall Office and all updates.  Set back up the Outlook profile and see if it works.
Just a thought - is there a pst file for this user on the local pc?  If so, try a scanpst first, there may be something with the pst file.
heydorftAuthor Commented:
No did not work with cleaners. I did find this though...can anyone explain and tell me where to find this and how to fix

When you try to send a mail message with a Microsoft Excel for Windows routing slip attached, you will get the following error:
General mail failure. Close Excel, restart the mail system and try again.

Back to the top
You are addressing the message from the Personal Address Book (PAB) with the routing slip attached.

Back to the top
Address the message with a Microsoft Excel routing slip from the Postoffice Address List (POL) or the Global Address List (GAL).
You find the above info at:

This fix does not apply to the versions of Excel, Outlook, or Exchange that you are running.  However, you can give it a try.  Open Outlook, click on your Address Book.  When it opens, On the right side near the top it will state "Show Names from the:".  What does it say below this?  Click on Tools -> Options.  A window titled Addressing pops up.  Under "Show this address list first:" select Global Address List (or you can select others and test).  

heydorftAuthor Commented:
Well when I went to detect and repair I had it put everything back as default with specified option and did not save any personalized settings and it reset everything where it needs to be and it works. One of those things...cannot beleive complete uninstall of office and outlook did not work.

I am giving you the points michko for all the help you tried to give..thanks a bunch for the help in troubleshooting
You're welcome for the help and thank you for the points.
Hi Guys
I too am having the  "General mail failure. Quit Microsoft Office Excel, restart the mail system, and try again" error
I have done 'Detect and Repair'. I see that reinstalling hasnt helped others. and the user is not on exchange. pop is used.
So far no solutions have helped. Does anyone know how excel communicates with outlook. That may be a good place to start
Iteology - you are posting in a question that has been closed.  To ensure your question gets the attention from the largest number of experts, you should open a new question.
I found that you would need to make sure these files are in


These are pertaining to Outlook Express and found if missing or corrupt then this error pops up.
You may be able to reinstall OE, but that has not been tested as we had built our own install cd minus all OE files.  So reinstalling OE may work as well, but make sure these files are in the prescribed location.  It may be best just to overwrite them with known good files.


installing office 2007's  SP2, and rebooting resolved this issue for us.
Try running the Microsoft office Diagnostics tool:

Start > Programs > Microsoft Office Tools

I ran it and the diagnositcs detected an issue and resolved it.  There wasn't a description what it resolved, but it worked.  

Give it a try.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.