Solved

PST data cannot be accessed

Posted on 2007-03-26
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Last Modified: 2012-08-14
I am trying to open a PST that I know contains info since the properties displays a full folder structure and the size of the file is over 100mb.

yet when i open it, all the folders are empty.. it contains 4 folders:

all public folders
deleted
IPM_SUBTREE
search folders

all are empty but the IPM_SUBTREE contains many subfolders which i cannot see in the mail folder tree structure.

any ideas
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Question by:oranco
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7 Comments
 
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Expert Comment

by:war1
ID: 18794602
oranco,

PST file could be corrupt. Recover Damaged Outlook PST File
ScanPST
http://www.emailaddressmanager.com/outlook/repair.html
OR
Outlook Recovery
http://www.officerecovery.com/outlook/index.htm   Demo recovery

PST file is found in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder.  It is a hidden file, so you have to unhide hidden files. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
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LVL 97

Expert Comment

by:war1
ID: 18824176
oranco,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:oranco
ID: 18829338
Hi Sorry but we have had other exchange problems so unfortunately i didnt see your earlier email.
i am now out of the office for a couple of weeks and wont have access to the PST but when i get back i'll take a look and let you know.

thanks again.
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Author Comment

by:oranco
ID: 18898036
hi,

so i am now back in the office and it seems that we managed to get it to work after all just with the import. it hasnt imported in the usual way though but this is ok for our needs.

thanks
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Expert Comment

by:war1
ID: 18898894
oranco,

Glad you were able to get PST file to work.
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