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Outlook 2003 / Exchange Server 2000 User is unable to view thier sent items folder

I am using Exchange Server 2000 with Outlook 2003 clients. 1 and only 1 user is having a problem the appeared randomly last week where their sent items folder can not be opened from any outlook client, but you can access it through OWA.

When you click on the sent items folder you just get the gray window that says unable to display the folder.
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ExtraMile
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ExtraMile
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1 Solution
 
SembeeCommented:
Does the problem follow the user to another machine?

Simon.
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mjutrasCommented:
Be sure that he's not working offline.

File / Uncheck Work offline
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ExtraMileAuthor Commented:
User isn't working offline, and yes it follows wherever the person goes.
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SembeeCommented:
If the problem follows the user to another machine, then it something with the account or the folder. Try using OWA to move the contents of the folder to another folder in the account and see if that allows access and whether the problem follows to that folder as well.

Simon.
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ExtraMileAuthor Commented:
I moved a bulk of the items to another folder I created and they are able to be displayed there. The basic Sent Items Folder is still inaccessible, so I guess it's the folder ad not something stored inside it. Is there a place you can drill down to see the permissions on it, ASDI edit or something?
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SembeeCommented:
asiedit.msc is for the domain, not Exchange.
pfdavadmin can look at mailbox folder permissions, but what you will see there is debatable. If it is just the one user I would probably be looking to recreate the account.

Simon.
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ExtraMileAuthor Commented:
I would really like to find a way to not have to recreate the user. I downloaded pfdavadmin and it can't even get the list of items from the sent items folder.
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SembeeCommented:
If you cannot even see in to the folder then it sounds like the mailbox is corrupt.
You could try exporting all the data then deleteing the user's mailbox, waiting a while for Exchange to catch up then creating a new mailbox. However that may not work if the problem is within the domain and recreating the mailbox is the only option.

What I tend to do in those cases is create a new account, moive all the data to the new account leaving the odl account alone. The old account is then hidden from the address book and I configure forwarding so that any email that hits the old account goes to the new account.

Simon.
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