Blackberry Freezes on calendar Sync
Posted on 2007-03-26
I have a user on XPSP2, all patches, etc. Running Outlook 2003 and a Verizon Blackberry 7250 with Desktop Software version 4.0. (Don't think it matters for the sync, but we're on Exchange 2003 and use the Desktop Redirector for emails)
Out of nowhere a couple of weeks ago, the Blackberry Sync freezes while Syncing the calendar. It freezes at the same entry each time. I enabled advanced logging and get this result:
16:42:34.958: Starting Standard Sync
16:42:35.021: Phase=10, User=32af9072: Reading data from Handheld Calendar
16:42:36.771: Finished Reading 21 Records + 0 Deletes + 0 Unchangeds for User=32af9072 from Handheld Calendar (fast sync input)
16:42:36.771: Phase=20, User=32af9072: Reading data from Microsoft Outlook Calendar
Thu Mar 15 16:42:44 2007: Error 3.30023 at D:\build\outlook\conn_5x_outlook\olkapi\pumapiar.cpp line 188
Thu Mar 15 16:42:44 2007: Error 30023.30045 at D:\build\outlook\conn_5x_outlook\olkapi\pumapix.cpp line 142
I can't find these errors anywhere on BB KB or through google or anywhere.
I have tried all of the following:
- Created a new Outlook Profile (made sure to apply new profile in the BB Software as well)
- Repaired Outlook
- Reinstalled Outlook
- Reinstalled BB Desktop Software
- Installed different BB Desktop Software Versions
The only thing that ended up giving me a different result was when I upgraded to BB Desktop Software v 4.2. On that I end up with the unresponsive error with these details:
This error prevents me from syncing anything - contacts, tasks or calendar.
So, I rolled back to v 4.0 and can't get the calendar to sync.
It's not the BB itself because I set up my 2nd computer with this guy's login and outlook, etc and the Blackberry syns find. So, I have a workaround for the time being in which I get to syns his BB 10 times a day, but clearly this is not ideal.
Anyone have any suggestions? Please let me know if I need to supply any further info. I think I got everything though.
Also - where it freezes, it give me an entry number. It says - 3735 out of 5,234. If anyone knows how I can find calendar entry #3735, I'd be more than happy to delete it and see if that resolves the issue!!