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Uncontrollable Windows Installer

Posted on 2007-03-26
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Last Modified: 2013-11-22
Hi --

Problem:  Uncontrollable Windows Installer
OS:  Microsoft Windows XP SP 2
Anti-Virus Software:  Norton AntiVirus 2005 and (temporarily) AVG
Virus Definitions:  Up-to-date


Background Information:  

My friend attempted to install Microsoft Money 2003 and an unspecified Roxio program, can canceled the MMoney install mid-way, and got as far as modifying reg keys for the Roxio program.  Afterward, the following problems occurred:

* Explorer crashed on start up
* Error reporting was called, and after clicking "Yes" or "No" (or whatever they equivalently are), explorer would crash and restart was required
* Windows Installer attempted to install Microsoft Money 2003, asking for a disc, and even with the disc in, did not continue the installation.

I took the following actions:

* Updated Norton, ran scan
* Downloaded Ad-aware, ran scan
* Installed Spybot Search and Destroy, ran scan

Result:

* Lots of viruses/adware found and cleaned, still a problem with Windows Explorer

Following Action:

* Repaired Windows XP using boot disk, FIXED problem with Windows Explorer crashing, everything stable.  Anti-Virus programs return no threats.

--------------------------------------------------------------------------------

Now, finally, my problems are:

1.)  Whenever I open a Microsoft program, including the boot up of windows, Windows Installer pops up wanting to install "Microsoft Money 2003."  It is asking for the disk to be inserted, and 'Ok' to be clicked.  I can cancel out of this message after 3 clicks.  It will then pop up again when any another Microsoft program is executed.  Why is this happening?  

2.)  When windows is started, 3 windows explorer windows pop up in succession containing information of 3 programs currently installed.  No message is given as to their origin, but they always occur after I cancel out of the Microsoft Money message.

Thank you for your help,

Kip Landergren



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Question by:landergren
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orangutang earned 2000 total points
ID: 18797331
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by:orangutang
ID: 18797339
Oh, and also, a good registry cleaner might be good, too since you said that many viruses/spyware/adware/malware were removed. A registry cleaner could cleanup certain remnants left over from uninstalling/deleting programs and it may also help you with your uninstall/install problem. Try TuneUp Utilities (http://tuneup.swmirror.com/TU2007TrialEN.exe)
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Author Comment

by:landergren
ID: 18797440
Hi Orangutang --

The Windows Installer Cleanup Utility worked!  Right now, system looks good 8)

I'll try the TuneUp link later on.

Thank you -- points are all yours,

Kip
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