?
Solved

Can't receive mail from certain address on Outlook 2003

Posted on 2007-03-26
4
Medium Priority
?
720 Views
Last Modified: 2012-06-27
Hello fellow experts, I've got this weird problem which has me puzzled. I'll explain the scenario:

A co-worker got a problem with Outlook 2003 and asked me for help, the problem is that he can't receive e-mails from certain addresses yet he does get all other mails. I thought he had blacklisted that account somehow but using Outlook Express and our company WebMail he can receive it flawlessly.

I told him the zero effort solution: "Use Thunderbird instead", but he doesn't want to change, so using the WebMail, Outlook Express or Thunderbird would fix this but he wants it on Outlook 2003...

So, any idea on how the mail is being received by the server but then not showing on Outlook 2003?

Thanks in advance.

-Vulturous
0
Comment
Question by:Antonio Estrada
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 18797960
Vulturous,

Are you using an Exchange?  Or is the email being received via POP3 access to Outlook?

1. To verify, have you checked Outlook Spam Filter to make sure the addresses are not blacklisted?

2. Register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
0
 
LVL 18

Author Comment

by:Antonio Estrada
ID: 18797969
Hello war1, thanks for the quick response.

I'll try that tomorrow morning and let you know :).
0
 
LVL 97

Expert Comment

by:war1
ID: 18824261
Vulturous,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 
LVL 18

Author Comment

by:Antonio Estrada
ID: 18933232
Very sorry. I was out of town for the past week and a half so I kinda forgot about this. Thanks a lot for your input.
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question