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Can't receive mail from certain address on Outlook 2003

Posted on 2007-03-26
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Last Modified: 2012-06-27
Hello fellow experts, I've got this weird problem which has me puzzled. I'll explain the scenario:

A co-worker got a problem with Outlook 2003 and asked me for help, the problem is that he can't receive e-mails from certain addresses yet he does get all other mails. I thought he had blacklisted that account somehow but using Outlook Express and our company WebMail he can receive it flawlessly.

I told him the zero effort solution: "Use Thunderbird instead", but he doesn't want to change, so using the WebMail, Outlook Express or Thunderbird would fix this but he wants it on Outlook 2003...

So, any idea on how the mail is being received by the server but then not showing on Outlook 2003?

Thanks in advance.

-Vulturous
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Question by:Antonio Estrada
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war1 earned 500 total points
ID: 18797960
Vulturous,

Are you using an Exchange?  Or is the email being received via POP3 access to Outlook?

1. To verify, have you checked Outlook Spam Filter to make sure the addresses are not blacklisted?

2. Register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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by:Antonio Estrada
ID: 18797969
Hello war1, thanks for the quick response.

I'll try that tomorrow morning and let you know :).
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LVL 97

Expert Comment

by:war1
ID: 18824261
Vulturous,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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LVL 18

Author Comment

by:Antonio Estrada
ID: 18933232
Very sorry. I was out of town for the past week and a half so I kinda forgot about this. Thanks a lot for your input.
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