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Can't receive mail from certain address on Outlook 2003

Hello fellow experts, I've got this weird problem which has me puzzled. I'll explain the scenario:

A co-worker got a problem with Outlook 2003 and asked me for help, the problem is that he can't receive e-mails from certain addresses yet he does get all other mails. I thought he had blacklisted that account somehow but using Outlook Express and our company WebMail he can receive it flawlessly.

I told him the zero effort solution: "Use Thunderbird instead", but he doesn't want to change, so using the WebMail, Outlook Express or Thunderbird would fix this but he wants it on Outlook 2003...

So, any idea on how the mail is being received by the server but then not showing on Outlook 2003?

Thanks in advance.

-Vulturous
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Antonio Estrada
Asked:
Antonio Estrada
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1 Solution
 
war1Commented:
Vulturous,

Are you using an Exchange?  Or is the email being received via POP3 access to Outlook?

1. To verify, have you checked Outlook Spam Filter to make sure the addresses are not blacklisted?

2. Register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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Antonio EstradaTech Leader / Senior Web DeveloperAuthor Commented:
Hello war1, thanks for the quick response.

I'll try that tomorrow morning and let you know :).
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war1Commented:
Vulturous,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Antonio EstradaTech Leader / Senior Web DeveloperAuthor Commented:
Very sorry. I was out of town for the past week and a half so I kinda forgot about this. Thanks a lot for your input.
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