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aquasw

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VNC in listen mode

I would like to remote control a PC that is locate in deferent organization for support purpose.
His computer is located behind firewall an has internal IP (192.168 ...).
My computer is with real IP.

I tried to use VNC from RealVNC and I understand I have to open my viewer in listen mode (VNCViewer -listen)

Now what I can understand is how to how to connect from the server to my viewer?
Thanks.
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dann47

The firewall would have to allow access to port 5900, then that would need to be forwarded to his internal IP addess.  Try something a bit simpler like logmein (www.logmein.com) if you find it too complicted to set up.  
You will normally have two options there, Aquasw:

1) Open in listen mode and have the client type in your IP (or run a script that does so).
2) Have the server running on the client computer and type in that IP.

You will need, as Dann47 said, to make sure you have the proper port open, but on all firewalls along the way -- including any external hardwire firewalls, and your individual client ones.

Try TightVNC if RealVNC is confusing you.  TightVNC is very simple to use.
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sbalawajder

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For the record, Dann47 gave the solution you gave as accepted first.  Per EE guidelines, he should have received the points.
Agreed, but if we were only here for the points......

Cheers anyway
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ASKER

Sorry.
I gave the points to the solutions that help me solve the issue.
And thank you all for the help.