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Mail bounces back from newly created mailboxes.

Posted on 2007-03-27
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Last Modified: 2010-03-06
Our Exchange 2003 Mailstore went corrupt due to an incorrect SAN shutdown, luckily I was able to restore half of the data by runing the exchange repair tools however I had to re-create some of the mailboxes and copy pst backups into them as the original mailboxes had become corrupt. Now we are faced with the problem that when certain people send mail to the new mailboxes it fails. I made sure that all email addresses in use on the original mailbox had ben transferred to the new one, but its almost as if certain poeples copies of outlook are caching the old mailbox details and trying to deliver to that (i may be completely off here) Any ideas ts driving me mad!
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Question by:kinton
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15 Comments
 
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Expert Comment

by:rakeshmiglani
ID: 18799729
if the users use OWA, do the emails generate NDRs?
this could also be due to automatic name checking in outlook where outlook stores recently used email addresses and names in .nk2 file and when a user sends an email, outlook recommends a name.
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by:kinton
ID: 18799895
Hmmm, I'm not sure on I can try this though, do you mean the if recipient or the sender uses owa, and why woulding using OWA make a difference?
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by:rakeshmiglani
ID: 18799916
not the recipient. just the sender. because when a user checks the address book from OWA that is a live GAL and not any cached information.
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by:kinton
ID: 18799934
I thought the global address list might get read live then. I'll give it a blast now mate. 2 secs.
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by:kinton
ID: 18800269
OK, I seem to have worked out why this is happening but am not sure how to fix it. If you start to type the first few letters of the recipient in questions name into the "to:" field in a new message it shows 2 aliases of the same name one for the old mailbox that is no longer in use and one for the new one. THey are both the same and it appears outlook is choosing the wrong one. How can I completely remove any traces of the old accout from the gal and exchange?
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Accepted Solution

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rakeshmiglani earned 500 total points
ID: 18800428
that is the .nk2 file which i mentioned about earlier.
you need to find that file from the problem computers and rename it so that outlook creates a new one.
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by:kinton
ID: 18800537
jsut doing a search across the TS Server for all *.nk2 files, going to delete them all. I guess Outlook 2k3 uses nk2's as well as XP/2002?
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by:kinton
ID: 18800564
It appears that Outlook 2003 doesn't use nk3 files, I found a couple in some old user profiles which were left over from an outlook xp install...I'm just googling to see if I can find what outlok 2003 uses...
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Author Comment

by:kinton
ID: 18800576
hmmm, found the following ms article that the perti one was based on:
http://support.microsoft.com/?kbid=287623

basically runs through the same steps for outlook 2003 but there aren't any nk2 files in my users profiles? Any other ideas?
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Expert Comment

by:rakeshmiglani
ID: 18800679
there is an option to disable automatic name checking in outlook
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by:kinton
ID: 18800719
I know but I cant really disable it I wont hear the end of it lol. I need to try and find out where the name ache is stored, its a TS server so I would have assumed that it would either be a single nk2 file in each users profile or maybe a shared one in the profile that was used to install office but there are none, apart from 2 that are left over from an old office xp install on the server...
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Expert Comment

by:rakeshmiglani
ID: 18800768
i can send you a tool which i found online long time back.
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Author Comment

by:kinton
ID: 18802462
thanks! I shall give that a go tommorrow.
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