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Alt S does not work

Posted on 2007-03-27
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Last Modified: 2008-02-01
I have Outlook 2003 sp2.  
For some reason, the shortcut key ALT+S doesn't work for sending emails anymore.
It does when I launch outlook.exe /SAFE
There is nothing checked in Add-in manager and nothing in Com add ins.


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Question by:mcrossland
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LVL 97

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war1 earned 2000 total points
ID: 18800174
mcrossland,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. You said you have disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614
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LVL 97

Expert Comment

by:war1
ID: 18800195
In addition to Step 1, also rename extend.dat, outprnt, and frmcache.dat files.
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LVL 10

Author Comment

by:mcrossland
ID: 18800384
Renaming Outcmd.dat fixed it!

Thanks friend!
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