Solved

HTML Outlook Emails in Public Folder Printing Small For One User Only

Posted on 2007-03-27
2
419 Views
Last Modified: 2013-12-15
I have one user (XP Pro, SP2 & Outlook 2003) that is having a problem printing emails that are in HTML format from one of our public folders in Outlook.  The emails print but they come out super small as though they are being scaled smaller and the header information also fails to print.  It looks to me as though it is treating those HTML emails as an Internet page (it has the same layout as printing a page from the web).  When she prints to another printer other than her default, they come out fine.  I have tried printing the same emails from another user's computer who has the same printer (HP Laserjet 2430) and the emails print fine for her.  The problem user has no other printing issues except printing public folder emails in HTML from Outlook (HTML emails in her inbox print fine).  For the problem user, I have reset the printer to factory default, deleted and reinstalled the printer on her computer and uninstalled and reinstalled Outlook 2003, reset Internet Explorer 7 to defaults, all to no avail.  I checked the printer setup and defaults and I can't find anything there.  I have no idea what else to check.....help!
0
Comment
Question by:rohnlawadmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 16

Accepted Solution

by:
Wadski earned 500 total points
ID: 18811734
In Outlook go to Tools | Options... and on the Preferences Tab select "E-Mail Options..." and mark the "Read all mail in plain text" option.

That will fix all formating issues and should enable you to print properly.
0
 

Author Comment

by:rohnlawadmin
ID: 18816190
Thanks, that worked.  It sucks that she can't read HTML format any longer but at least the bigger problem is fixed.
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Office 365 E3 dual authentication advice 1 29
outlook error send and receive 15 97
Outlook 2016 10 45
RPC Proxy can't be pinged 4 34
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question