HTML Outlook Emails in Public Folder Printing Small For One User Only

I have one user (XP Pro, SP2 & Outlook 2003) that is having a problem printing emails that are in HTML format from one of our public folders in Outlook.  The emails print but they come out super small as though they are being scaled smaller and the header information also fails to print.  It looks to me as though it is treating those HTML emails as an Internet page (it has the same layout as printing a page from the web).  When she prints to another printer other than her default, they come out fine.  I have tried printing the same emails from another user's computer who has the same printer (HP Laserjet 2430) and the emails print fine for her.  The problem user has no other printing issues except printing public folder emails in HTML from Outlook (HTML emails in her inbox print fine).  For the problem user, I have reset the printer to factory default, deleted and reinstalled the printer on her computer and uninstalled and reinstalled Outlook 2003, reset Internet Explorer 7 to defaults, all to no avail.  I checked the printer setup and defaults and I can't find anything there.  I have no idea what else to check.....help!
rohnlawadminAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

WadskiIT DirectorCommented:
In Outlook go to Tools | Options... and on the Preferences Tab select "E-Mail Options..." and mark the "Read all mail in plain text" option.

That will fix all formating issues and should enable you to print properly.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
rohnlawadminAuthor Commented:
Thanks, that worked.  It sucks that she can't read HTML format any longer but at least the bigger problem is fixed.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.