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HTML Outlook Emails in Public Folder Printing Small For One User Only

Posted on 2007-03-27
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Last Modified: 2013-12-15
I have one user (XP Pro, SP2 & Outlook 2003) that is having a problem printing emails that are in HTML format from one of our public folders in Outlook.  The emails print but they come out super small as though they are being scaled smaller and the header information also fails to print.  It looks to me as though it is treating those HTML emails as an Internet page (it has the same layout as printing a page from the web).  When she prints to another printer other than her default, they come out fine.  I have tried printing the same emails from another user's computer who has the same printer (HP Laserjet 2430) and the emails print fine for her.  The problem user has no other printing issues except printing public folder emails in HTML from Outlook (HTML emails in her inbox print fine).  For the problem user, I have reset the printer to factory default, deleted and reinstalled the printer on her computer and uninstalled and reinstalled Outlook 2003, reset Internet Explorer 7 to defaults, all to no avail.  I checked the printer setup and defaults and I can't find anything there.  I have no idea what else to check.....help!
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Question by:rohnlawadmin
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Accepted Solution

by:
Wadski earned 500 total points
ID: 18811734
In Outlook go to Tools | Options... and on the Preferences Tab select "E-Mail Options..." and mark the "Read all mail in plain text" option.

That will fix all formating issues and should enable you to print properly.
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by:rohnlawadmin
ID: 18816190
Thanks, that worked.  It sucks that she can't read HTML format any longer but at least the bigger problem is fixed.
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