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Outlook 2007 crashes on opening emails..

Posted on 2007-03-27
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Last Modified: 2011-10-03
This problem occurred in Outlook 2003, and now in the upgrade to Outlook 2007.

I can view emails in Outlook in the message pane but if I double click an email to view it in a new window, outlook crashes, and restarts. It doesn't matter if there's an attachment, or just a simple ascii email, just the act of opening it crashes Outlook

Any suggestions?

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Question by:BlueprintConsultant
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LVL 97

Accepted Solution

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war1 earned 1000 total points
ID: 18801593
BlueprintConsultant,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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LVL 97

Expert Comment

by:war1
ID: 18828779
BluepriintConsultant,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:BlueprintConsultant
ID: 18836165
Having looked through my "comn add-ins" and disabled them one at a time I discovered that "Dialer for Outlook" was crashing it! It seems that this is a VOIP add-in of some sort, I have both Skype and Swxy V5 as a pabx installed. So I'm not sure which program was the culprit, but it's a bit of functionality that I can live without! Thanks for your excellent help. Regards, Jeremy
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