Solved

Outlook 2007 crashes on opening emails..

Posted on 2007-03-27
3
8,183 Views
Last Modified: 2011-10-03
This problem occurred in Outlook 2003, and now in the upgrade to Outlook 2007.

I can view emails in Outlook in the message pane but if I double click an email to view it in a new window, outlook crashes, and restarts. It doesn't matter if there's an attachment, or just a simple ascii email, just the act of opening it crashes Outlook

Any suggestions?

0
Comment
Question by:BlueprintConsultant
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 250 total points
ID: 18801593
BlueprintConsultant,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
0
 
LVL 97

Expert Comment

by:war1
ID: 18828779
BluepriintConsultant,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:BlueprintConsultant
ID: 18836165
Having looked through my "comn add-ins" and disabled them one at a time I discovered that "Dialer for Outlook" was crashing it! It seems that this is a VOIP add-in of some sort, I have both Skype and Swxy V5 as a pabx installed. So I'm not sure which program was the culprit, but it's a bit of functionality that I can live without! Thanks for your excellent help. Regards, Jeremy
0

Featured Post

Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question