?
Solved

Outlook 2007 crashes on opening emails..

Posted on 2007-03-27
3
Medium Priority
?
8,189 Views
Last Modified: 2011-10-03
This problem occurred in Outlook 2003, and now in the upgrade to Outlook 2007.

I can view emails in Outlook in the message pane but if I double click an email to view it in a new window, outlook crashes, and restarts. It doesn't matter if there's an attachment, or just a simple ascii email, just the act of opening it crashes Outlook

Any suggestions?

0
Comment
Question by:BlueprintConsultant
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 1000 total points
ID: 18801593
BlueprintConsultant,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
0
 
LVL 97

Expert Comment

by:war1
ID: 18828779
BluepriintConsultant,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:BlueprintConsultant
ID: 18836165
Having looked through my "comn add-ins" and disabled them one at a time I discovered that "Dialer for Outlook" was crashing it! It seems that this is a VOIP add-in of some sort, I have both Skype and Swxy V5 as a pabx installed. So I'm not sure which program was the culprit, but it's a bit of functionality that I can live without! Thanks for your excellent help. Regards, Jeremy
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
Ever wonder what it's like to get hit by ransomware? "Tom" gives you all the dirty details first-hand – and conveys the hard lessons his company learned in the aftermath.
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question