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Exchange mailbox

Posted on 2007-03-27
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Last Modified: 2010-05-18
I need some help with exchange.  we have a user that was having issues with her romaing profile, so we deleted her account started over well now the issue is with her email.  since we deleted her original account she can not access her email from her old one.  how can or what can i do to make so that her new account can use her old email address and access her old exchange email box!!  
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Question by:scripttron75
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6 Comments
 
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Expert Comment

by:czcdct
ID: 18802573
If you deleted her account there's every chance that you also ticked to remove the mailbox. So, you need to race into ESM as quick as a flash. Look for her name and there should be a red x by it. That means her mailbox still exists but is about to be purged.
If there are two of her name you need to export her new mail into a PST and then remove the mail attributes from her new account.
Then you need to right click on the mailbox with the red x and all the mail in it and select reconnect. That will allow you to browse to her new account (that exists but hasn't got a mailbox) and reconnect.

You should not have done anything with the AD account and mailbox just because there was a problem with the roaming profile, the two are totally unrelated aspects.
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Author Comment

by:scripttron75
ID: 18802614
ok, I did that.   i went into the ESM, and it reconnected, then i logged into her account as her and salvaged the email now, it asks me for a user name and password.  i had to put my user name and password to get connect to the mailbox, how can i connect ussing her user name and password.  ok so i have to export her mailbox from outlook then use her new email with her new email address and import the pst file is this correct.
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czcdct earned 500 total points
ID: 18802732
I hope you haven't done this in the wrong order.
You needed to go into her account as it stood a while ago and export her mail (from her new mailbox) to a PST file.
THEN you needed to go and remove her mail attributes.
THEN you needed to reconnect her OLD mailbox to her NEW Active Directory account.
Then you log on as HER to her AD Account and recreate the MAPI profile (to make sure all is tidy and clean)
Then you import that PST file you exported a little earlier.
You shouldn't ever have needed to log onto her mailbox as you or anything. Just her as her.
You may well have had to wait for AD to catch up though. This isn't something you can do in 30 seconds.
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Author Comment

by:scripttron75
ID: 18803021
I got thanks for your input
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