?
Solved

iTunes install error (reg key)

Posted on 2007-03-27
2
Medium Priority
?
986 Views
Last Modified: 2013-12-07
Trying to install iTunes and Quicktime v7.1.15 on Win XP... after running the installer and "writing registry values", I receive the following error:
---------------------------------------
Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contacr your support personnel.
---------------------------------------
Note, I'm logged in as an administrator when attempting to install iTunes.
0
Comment
Question by:t15roberts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 22

Accepted Solution

by:
orangutang earned 1000 total points
ID: 18804928
0
 
LVL 70

Expert Comment

by:Merete
ID: 18806187

Hi t15roberts
this is from QTime database

QuickTime or iTunes Installer "Could not open key" alert stops install on Windows
Issue or symptom
When installing QuickTime for Windows or iTunes + QuickTime for Windows, the installation may halt with the following error message:

Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
Products affected
QuickTime 7.1.3
iTunes 7.0, 7.0.1
Windows
Solution
Install iTunes 7.0.2 while logged into a user account with administrator privileges. Note: If you are seeing this message when using the QuickTime standalone installer, it is recommended that you use the iTunes 7.0.2 installer (which includes the latest version of QuickTime) to resolve this issue.
If the issue persists with iTunes 7.0.2, it is possible you are installing iTunes with a administrator user account different than the one used in the past when installing iTunes or QuickTime. If this is the case and you still have the original administrator user account on the computer, try installing iTunes 7.0.2 from this original administrator user account.
If the issue persists beyond these two steps, there is an issue with one or more keys the QuickTime installer needs to access in the registry. Resolving this issue will require either reinstalling Windows, using a third-party registry utility, or manually editing the registry.

 
0

Featured Post

10 Questions to Ask when Buying Backup Software

Choosing the right backup solution for your organization can be a daunting task. To make the selection process easier, ask solution providers these 10 key questions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Viewers will learn how to create and use Simpler instruments in Ableton Live. Load new Simpler into an empty MIDI track: Select a sample and drop it into sample window in Simpler: If sample is not pitched at C3, adjust tuning with Transpose para…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question