[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

iTunes install error (reg key)

Posted on 2007-03-27
2
Medium Priority
?
989 Views
Last Modified: 2013-12-07
Trying to install iTunes and Quicktime v7.1.15 on Win XP... after running the installer and "writing registry values", I receive the following error:
---------------------------------------
Could not open key:
HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contacr your support personnel.
---------------------------------------
Note, I'm logged in as an administrator when attempting to install iTunes.
0
Comment
Question by:t15roberts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 22

Accepted Solution

by:
orangutang earned 1000 total points
ID: 18804928
0
 
LVL 70

Expert Comment

by:Merete
ID: 18806187

Hi t15roberts
this is from QTime database

QuickTime or iTunes Installer "Could not open key" alert stops install on Windows
Issue or symptom
When installing QuickTime for Windows or iTunes + QuickTime for Windows, the installation may halt with the following error message:

Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.
Products affected
QuickTime 7.1.3
iTunes 7.0, 7.0.1
Windows
Solution
Install iTunes 7.0.2 while logged into a user account with administrator privileges. Note: If you are seeing this message when using the QuickTime standalone installer, it is recommended that you use the iTunes 7.0.2 installer (which includes the latest version of QuickTime) to resolve this issue.
If the issue persists with iTunes 7.0.2, it is possible you are installing iTunes with a administrator user account different than the one used in the past when installing iTunes or QuickTime. If this is the case and you still have the original administrator user account on the computer, try installing iTunes 7.0.2 from this original administrator user account.
If the issue persists beyond these two steps, there is an issue with one or more keys the QuickTime installer needs to access in the registry. Resolving this issue will require either reinstalling Windows, using a third-party registry utility, or manually editing the registry.

 
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
Viewers will learn how to use LFOs to modulate the sound of their Sampler instruments. Click the Modulation tab in Sampler: Choose one (or more) of the three available LFOs, and click the respective button to turn it on: Select a waveform, an LF…
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question