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Error 0x8004011b occurred while rendering message

Posted on 2007-03-28
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Last Modified: 2008-03-04
Dear experts

This error message in my app event log occurs every 30 seconds:

Event Type:      Error
Event Source:      IMAP4SVC
Event Category:      Content Engine
Event ID:      1023
Date:            28.03.2007
Time:            10:11:41
User:            N/A
Computer:      SATURN
Description:
Error 0x8004011b occurred while rendering message 000b-0000033fa395 for download for user mailarchiver@xxxxx.yy.
For more information, click http://www.microsoft.com/contentredirect.asp.
Data:
0000: 2b 0b 0d 00               +...    

It's always the same message number and mailbox. Mailarchiver is a mailbox that GFI Mailarchiver is reading. All messages are copied to this mailbox through the "Archive all messages sent or received by mailboxes on this store" option.

It's a Win 2k standard server with XCHN 2000 SP3, GFI MailEssentials 10 (anti spam), Symantec Mail Security 10.

When I click the provided link I get the following explanation:

This is an occasional timing error caused by not locking the mailbox during use. This can be safely ignored unless these errors occur frequently. By default, this rule is disabled.
No user action is required.

Unfortunately it does not explain what to do if the errorr occurs frequently.

My questions:
a) how can I find out which message is causing the problem?
b) what can I do to correct the problem
c) what does it mean "By default, this rule is disabled." What rule?

Greetings

Roger
0
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Question by:TuliTaivas
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6 Comments
 
LVL 104

Accepted Solution

by:
Sembee earned 2000 total points
ID: 18806919
You have a corrupt message in that mailbox. You will need to open it in Outlook or OWA and find the message and delete it - I wouldn't be surprised if it is a spam message.

The message should be quite easy to find - it will stick out, either because it is the oldest message or an old message that has been skipped.

Simon.
0
 
LVL 1

Author Comment

by:TuliTaivas
ID: 18807315
Hi Sembee

Right on target! (It wasn't the oldest message but the one with the same timestamp as the first occurence of that error in the event log).
I should have thought of that myself! But I assumed the problem with that message occured while XCHN tried to copy it to the mailarchiver inbox and so I never considered to look there because I thought it wasn't there yet.

I give you the points, of course, but I still wonder what use I could make of the number in the error message (000b-0000033fa395) to find the message and what the remark about the "disabled rule" means.
Anybody else (I would cough up some more points of course)?

Roger
0
 
LVL 104

Expert Comment

by:Sembee
ID: 18807348
The number is the message ID. All messages have a message ID.
The message about rule disabled blah blah is whether the mailbox is locked - as in no other access. Normally you can access a mailbox multiple times - I access my home mailbox as many as six ways simultaneously, depending on where I am and what I am doing.

Simon.
0
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LVL 1

Author Comment

by:TuliTaivas
ID: 18807808
Doesn't a message ID look more like
<26289778.1175078140134.JavaMail.accucast@216.239.114.150>

At least I'd expect an @-sign somewhere. The more so as this was an external message

Or are we talking about two different kind of message IDs?

Roger
0
 
LVL 104

Expert Comment

by:Sembee
ID: 18809152
You are talking about the SMTP message ID.
This is a message ID that is within the Exchange database.

Simon.
0
 

Expert Comment

by:jbishop2446b
ID: 23035259
Thank you so much... I had this same problem, could not delete the message but was able to via OWA
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