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Problem with printing in powerpoint.

Posted on 2007-03-28
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Last Modified: 2008-01-09
HI,

Problem with MS Powerpoint 2003. From powerpoint 2003 if i try to print i get an error box saying

Cicerouiwndframe: Powerpnt.exe / Entry Point Not Found.
The Procedure entry point CMP_WaitNoPending Install Events could not be located in the dynamic link library cfgmgr32.dll

In the event viewer there will be an error with error number 1000 and explanation as below.

Faulting application powerpnt.exe, version 11.0.8120.0, stamp 4578a99a, faulting module ntdll.dll, version 5.1.2600.2180, stamp 411096b4, debug? 0, fault address 0x00010f29.

The above happens as soon as i click on PRINT button or PRINT from File menu.

Please help.

My setup.

Windows XP SP2

MS Office 2003 with SP2

NAV CE 10.1

Qman
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Question by:qman2007
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11 Comments
 
LVL 4

Expert Comment

by:Soutie
ID: 18807188
have you tried doing a repair through add/remove programs?
0
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 18807282
Hi,

From within PowerPoint, click on Help, Detect and Repair
When that completes, click on Help, Check for Updates
Apply all updates.

Glenna
www.pptmagic.com
0
 

Author Comment

by:qman2007
ID: 18807283
Ohh yehh. I tried to repair, reinstall. No use.

Qman
0
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LVL 21

Expert Comment

by:GlennaShaw
ID: 18809108
Consider this:
Remove CiceroUIWndFrame to avoid crashes, this is the "Speech and Handwriting Recognition" part of Office XP. To de-install it, go to "Control Panel" "Add/Remove Programs" "Microsoft Office," click on the "Change" button browse to "Office Shared Features," "Alternative User Input," and select for Speech and Handwriting Recognition (both) "Not available" from the drop-down box. Perform the change and the CiceroUIWndFrame messages disappear. Just takes a second, and you don't even have to restart your system or insert the XP Office CD.
0
 

Author Comment

by:qman2007
ID: 18813766
GlennaShaw,

Tried that also. No use. Same result.

Qman
0
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 18821390
Have you tried checking for updates?  There was as similar issue in PPT XP that was fixed with an update.

Glenna
0
 
LVL 21

Expert Comment

by:GlennaShaw
ID: 18827333
One more question for you:  What print driver are you using?  Have you tried changing to a different print driver?  You might also try uninstalling and reinstalling print drivers.  I read somewhere that was a fix for the faulting module ntdll.dll  This article applies to 2007, but it might be related: http://pptfaq.com/FAQ00850.htm

You might also try running a spyware app such as Hijack This: http://www.spywareinfo.com/~merijn/files/HijackThis.exe

Glenna


Glenna
0
 

Author Comment

by:qman2007
ID: 18843509
GlennaShaw,

Thanks for your information. But it didnt work. I tried everything and finally i formatted the machine and solved the problem.

Thanks to u all.

Qman
0
 
LVL 20

Expert Comment

by:Serena Hsi
ID: 18878213
I was going to suggest run an A/V on the machine.
0
 
LVL 1

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Computer101
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