Solved

Add Printer Wizard Does Not Work and Previously Installed Printers Are Not Displayed.

Posted on 2007-03-28
10
1,495 Views
Last Modified: 2008-01-09
Experts,  

My problem is related to printers.

• Printers that were previously installed no longer show up in the Printers folder.
• When i double-click the Add Printer Wizard, the wizard does not start, and you are returned to the Printers folder.
• When I click Server Properties in the File menu in the Printers folder, the Server Properties window does not open and you are returned to the Printers folder.  

Ive seen MS KB 271248. But no use in my case.

Any help.

Thanks

Qman
0
Comment
Question by:qman2007
10 Comments
 
LVL 2

Expert Comment

by:rodelz
ID: 18808836
Have you tried stopping and restarting the spooler service?
0
 

Author Comment

by:qman2007
ID: 18813751
Yes. Tried that so many times.

Qman
0
 

Expert Comment

by:BobRPC
ID: 18845295
have the same problem , the MS KB 271248 article does not fix the problem...
I had also followed this procedure to clean up printers [followed manual method]
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

notes:
-computer is Dell Dimension 3000 running  WinXP pro sp2
-in August of 2006 we had to use procedure in MS KB 307545 to
  "recover a corrupted registry that prevents Windows XP from starting"  on this computer
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 

Author Comment

by:qman2007
ID: 18849365
Hi All,

Thnaks to you all. I solved my problem by doing a  format of the machine and reinstalling everything.

Thanks again.

No idea, whats the problem and how to solve it.

Qman
0
 

Expert Comment

by:BobRPC
ID: 18849978
any chance we can leave this question open?
I have seen this question posed in other forums with no answers as of yet.
Best chance this problem will ever get solved is EE!
0
 

Author Comment

by:qman2007
ID: 18850693
Bob,

I dont have any problem in keeping this question open. Always its good to know more.

Qman
0
 

Expert Comment

by:BobRPC
ID: 18850742
Thanks G

My brother found this one
http://support.microsoft.com/default.aspx/kb/919750/en-us 
Not exactly the same symtoms but I will try it today when I get on site  and report back the result.
0
 

Expert Comment

by:BobRPC
ID: 18967273
Found something...
If you try to RUN
rundll32.exe Printui.dll, PrintUIEntry /il
to start the add printer wizard manually , you will be notified that  "Printui.dll" does not exist
copy this file to Windows\system32 directory from another XP computer and reboot
Problem solved!

seems this could be related to win XP computers that had Lantastic 8.01 installed at some point, as this computer had previously and the link I found the answer on had also had lantastic 8.01 involved...
kudos to bhatnagar_nitin@...  on
http://techrepublic.com.com/5206-6230-0.html;jsessionid=N6PEYKomcT_skBlbfr?forumID=101&threadID=211519&start=0
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 19230462
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question