Add Printer Wizard Does Not Work and Previously Installed Printers Are Not Displayed.


My problem is related to printers.

• Printers that were previously installed no longer show up in the Printers folder.
• When i double-click the Add Printer Wizard, the wizard does not start, and you are returned to the Printers folder.
• When I click Server Properties in the File menu in the Printers folder, the Server Properties window does not open and you are returned to the Printers folder.  

Ive seen MS KB 271248. But no use in my case.

Any help.


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Have you tried stopping and restarting the spooler service?
qman2007Author Commented:
Yes. Tried that so many times.

have the same problem , the MS KB 271248 article does not fix the problem...
I had also followed this procedure to clean up printers [followed manual method]

-computer is Dell Dimension 3000 running  WinXP pro sp2
-in August of 2006 we had to use procedure in MS KB 307545 to
  "recover a corrupted registry that prevents Windows XP from starting"  on this computer
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qman2007Author Commented:
Hi All,

Thnaks to you all. I solved my problem by doing a  format of the machine and reinstalling everything.

Thanks again.

No idea, whats the problem and how to solve it.

any chance we can leave this question open?
I have seen this question posed in other forums with no answers as of yet.
Best chance this problem will ever get solved is EE!
qman2007Author Commented:

I dont have any problem in keeping this question open. Always its good to know more.

Thanks G

My brother found this one 
Not exactly the same symtoms but I will try it today when I get on site  and report back the result.
Found something...
If you try to RUN
rundll32.exe Printui.dll, PrintUIEntry /il
to start the add printer wizard manually , you will be notified that  "Printui.dll" does not exist
copy this file to Windows\system32 directory from another XP computer and reboot
Problem solved!

seems this could be related to win XP computers that had Lantastic 8.01 installed at some point, as this computer had previously and the link I found the answer on had also had lantastic 8.01 involved...
kudos to bhatnagar_nitin@...  on;jsessionid=N6PEYKomcT_skBlbfr?forumID=101&threadID=211519&start=0
PAQed with points refunded (500)

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