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Add Printer Wizard Does Not Work and Previously Installed Printers Are Not Displayed.

Posted on 2007-03-28
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Last Modified: 2008-01-09
Experts,  

My problem is related to printers.

• Printers that were previously installed no longer show up in the Printers folder.
• When i double-click the Add Printer Wizard, the wizard does not start, and you are returned to the Printers folder.
• When I click Server Properties in the File menu in the Printers folder, the Server Properties window does not open and you are returned to the Printers folder.  

Ive seen MS KB 271248. But no use in my case.

Any help.

Thanks

Qman
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Question by:qman2007
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10 Comments
 
LVL 2

Expert Comment

by:rodelz
ID: 18808836
Have you tried stopping and restarting the spooler service?
0
 

Author Comment

by:qman2007
ID: 18813751
Yes. Tried that so many times.

Qman
0
 

Expert Comment

by:BobRPC
ID: 18845295
have the same problem , the MS KB 271248 article does not fix the problem...
I had also followed this procedure to clean up printers [followed manual method]
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

notes:
-computer is Dell Dimension 3000 running  WinXP pro sp2
-in August of 2006 we had to use procedure in MS KB 307545 to
  "recover a corrupted registry that prevents Windows XP from starting"  on this computer
0
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Author Comment

by:qman2007
ID: 18849365
Hi All,

Thnaks to you all. I solved my problem by doing a  format of the machine and reinstalling everything.

Thanks again.

No idea, whats the problem and how to solve it.

Qman
0
 

Expert Comment

by:BobRPC
ID: 18849978
any chance we can leave this question open?
I have seen this question posed in other forums with no answers as of yet.
Best chance this problem will ever get solved is EE!
0
 

Author Comment

by:qman2007
ID: 18850693
Bob,

I dont have any problem in keeping this question open. Always its good to know more.

Qman
0
 

Expert Comment

by:BobRPC
ID: 18850742
Thanks G

My brother found this one
http://support.microsoft.com/default.aspx/kb/919750/en-us 
Not exactly the same symtoms but I will try it today when I get on site  and report back the result.
0
 

Expert Comment

by:BobRPC
ID: 18967273
Found something...
If you try to RUN
rundll32.exe Printui.dll, PrintUIEntry /il
to start the add printer wizard manually , you will be notified that  "Printui.dll" does not exist
copy this file to Windows\system32 directory from another XP computer and reboot
Problem solved!

seems this could be related to win XP computers that had Lantastic 8.01 installed at some point, as this computer had previously and the link I found the answer on had also had lantastic 8.01 involved...
kudos to bhatnagar_nitin@...  on
http://techrepublic.com.com/5206-6230-0.html;jsessionid=N6PEYKomcT_skBlbfr?forumID=101&threadID=211519&start=0
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