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Outlook Email Format Problems

Posted on 2007-03-28
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Last Modified: 2010-04-08
I have a website with an application form on it, when people fill it in the form is sent to a number of email addresses. When i receive the form in my inbox the formatting of the email content is fine, but when other people are receiving it, it is showing all the html tags and all the formatting is messed up, we have checked the html settings for outlook and they seem to be set correct. I cant understand why the formatting is messing up for certain users?.

Any suggestions?
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Question by:Plancom
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Accepted Solution

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David Lee earned 500 total points
ID: 18814806
I'm going to need a few more details to determine if I can help or not.

1.  Is the form on the website an Outlook form or a web form?
2.  How is the message being sent from the web site, or is it being sent by the client accessing the web site?
3.  On those computers where the message is "messed up", is the message being received as an HTML message?
4.  Can you post a sample of the subject message as a .msg file in a location where we could download it and have a look?
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Author Comment

by:Plancom
ID: 18816319
1. The form is a web form done in php.
2. The message is sent to the everyone on the email list automatically through coding of the php form, and they receive it in their outlook.
3. Yes it is being received as a html message on the computers where the message is messed up.
4. Have you got an email address and i will send you a sample?
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Author Comment

by:Plancom
ID: 18835159
??
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Assisted Solution

by:David Lee
David Lee earned 500 total points
ID: 18841780
Hi, Plancom.

Sorry, I hadn't gotten back to this question yet.  Experts Exchange's rules don't permit sending emails as part of the resolution process.  Can you save one of the items in .msg format and post it on the web somewhere that I can download  copy?  If you need a place to post it, then there is a companion site to EE called EE-Stuff (http://www.ee-stuff.com/) where you can post it.
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Author Comment

by:Plancom
ID: 18849588
You can download a copy of the email from the below link:

http://www.releasefinancial.co.uk/Untitled.msg

Please let me know your feedback.

Thanks
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LVL 76

Assisted Solution

by:David Lee
David Lee earned 500 total points
ID: 18854163
I had a look and the first thing I notice is that the message appears to have been created with Word as the mail editor.  Was it?
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Author Comment

by:Plancom
ID: 18854177
The message was generated from the website, i had the message forwarded to me where i edited it before sending to you as it had client information on it.
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Expert Comment

by:David Lee
ID: 18855199
Can you create and post one that doesn't have client information in it and that hasn't been opened and edited?  
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Author Comment

by:Plancom
ID: 18856366
That has now been done, please click on below link to access the orignal copy of the email sent from the website:

http://www.releasefinancial.co.uk/test.msg

Thanks
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Expert Comment

by:David Lee
ID: 18866753
Ok, I think I see the problem.  The process that's creating the message is populating both the Body amnd HTMLBody properties of the message with the HTML source.  Only the HTMLBody should be populated.  The Body property should be left empty.
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Author Comment

by:Plancom
ID: 18866988
So how do i go about sorting this out?
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Expert Comment

by:David Lee
ID: 18868065
In whatever software you use to create and send the email don't fill in the message body, just the HTML body.  Sorry, I can't be more specific.  I don't know anything about PHP or what the options are for sending emails from a PHP page.
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Author Comment

by:Plancom
ID: 18882270
Right ok, just one last thing, when i receive the form via email the format is fine but when my colleagues receive it on another site thats where the formatting is being messed up. And i have checked all html settings on outlook, the only difference is that they are on exchange 2003 and i am on pop3.
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LVL 76

Expert Comment

by:David Lee
ID: 18888543
> when i receive the form via email the format is fine
Are you receiving it in Outlook?  If yes, what version?  Does the message come in in HTML format?  Are you using Word or Outlook as your email editor?

> when my colleagues receive it on another site thats where the formatting is being messed up
Same questions as above only for them not for you.  Also, what does "another site" mean in this statement?
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Author Comment

by:Plancom
ID: 18939916
Sorry for the delay....ive worked a way around it for now.

Thanks for your help.
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Expert Comment

by:David Lee
ID: 18943218
You're welcome.
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