Outlook Email Format Problems

I have a website with an application form on it, when people fill it in the form is sent to a number of email addresses. When i receive the form in my inbox the formatting of the email content is fine, but when other people are receiving it, it is showing all the html tags and all the formatting is messed up, we have checked the html settings for outlook and they seem to be set correct. I cant understand why the formatting is messing up for certain users?.

Any suggestions?
PlancomAsked:
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David LeeCommented:
I'm going to need a few more details to determine if I can help or not.

1.  Is the form on the website an Outlook form or a web form?
2.  How is the message being sent from the web site, or is it being sent by the client accessing the web site?
3.  On those computers where the message is "messed up", is the message being received as an HTML message?
4.  Can you post a sample of the subject message as a .msg file in a location where we could download it and have a look?
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PlancomAuthor Commented:
1. The form is a web form done in php.
2. The message is sent to the everyone on the email list automatically through coding of the php form, and they receive it in their outlook.
3. Yes it is being received as a html message on the computers where the message is messed up.
4. Have you got an email address and i will send you a sample?
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PlancomAuthor Commented:
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David LeeCommented:
Hi, Plancom.

Sorry, I hadn't gotten back to this question yet.  Experts Exchange's rules don't permit sending emails as part of the resolution process.  Can you save one of the items in .msg format and post it on the web somewhere that I can download  copy?  If you need a place to post it, then there is a companion site to EE called EE-Stuff (http://www.ee-stuff.com/) where you can post it.
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PlancomAuthor Commented:
You can download a copy of the email from the below link:

http://www.releasefinancial.co.uk/Untitled.msg

Please let me know your feedback.

Thanks
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David LeeCommented:
I had a look and the first thing I notice is that the message appears to have been created with Word as the mail editor.  Was it?
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PlancomAuthor Commented:
The message was generated from the website, i had the message forwarded to me where i edited it before sending to you as it had client information on it.
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David LeeCommented:
Can you create and post one that doesn't have client information in it and that hasn't been opened and edited?  
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PlancomAuthor Commented:
That has now been done, please click on below link to access the orignal copy of the email sent from the website:

http://www.releasefinancial.co.uk/test.msg

Thanks
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David LeeCommented:
Ok, I think I see the problem.  The process that's creating the message is populating both the Body amnd HTMLBody properties of the message with the HTML source.  Only the HTMLBody should be populated.  The Body property should be left empty.
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PlancomAuthor Commented:
So how do i go about sorting this out?
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David LeeCommented:
In whatever software you use to create and send the email don't fill in the message body, just the HTML body.  Sorry, I can't be more specific.  I don't know anything about PHP or what the options are for sending emails from a PHP page.
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PlancomAuthor Commented:
Right ok, just one last thing, when i receive the form via email the format is fine but when my colleagues receive it on another site thats where the formatting is being messed up. And i have checked all html settings on outlook, the only difference is that they are on exchange 2003 and i am on pop3.
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David LeeCommented:
> when i receive the form via email the format is fine
Are you receiving it in Outlook?  If yes, what version?  Does the message come in in HTML format?  Are you using Word or Outlook as your email editor?

> when my colleagues receive it on another site thats where the formatting is being messed up
Same questions as above only for them not for you.  Also, what does "another site" mean in this statement?
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PlancomAuthor Commented:
Sorry for the delay....ive worked a way around it for now.

Thanks for your help.
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David LeeCommented:
You're welcome.
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