Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Outlook Email Format Problems

Posted on 2007-03-28
16
Medium Priority
?
199 Views
Last Modified: 2010-04-08
I have a website with an application form on it, when people fill it in the form is sent to a number of email addresses. When i receive the form in my inbox the formatting of the email content is fine, but when other people are receiving it, it is showing all the html tags and all the formatting is messed up, we have checked the html settings for outlook and they seem to be set correct. I cant understand why the formatting is messing up for certain users?.

Any suggestions?
0
Comment
Question by:Plancom
  • 8
  • 8
16 Comments
 
LVL 76

Accepted Solution

by:
David Lee earned 1500 total points
ID: 18814806
I'm going to need a few more details to determine if I can help or not.

1.  Is the form on the website an Outlook form or a web form?
2.  How is the message being sent from the web site, or is it being sent by the client accessing the web site?
3.  On those computers where the message is "messed up", is the message being received as an HTML message?
4.  Can you post a sample of the subject message as a .msg file in a location where we could download it and have a look?
0
 

Author Comment

by:Plancom
ID: 18816319
1. The form is a web form done in php.
2. The message is sent to the everyone on the email list automatically through coding of the php form, and they receive it in their outlook.
3. Yes it is being received as a html message on the computers where the message is messed up.
4. Have you got an email address and i will send you a sample?
0
 

Author Comment

by:Plancom
ID: 18835159
??
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 
LVL 76

Assisted Solution

by:David Lee
David Lee earned 1500 total points
ID: 18841780
Hi, Plancom.

Sorry, I hadn't gotten back to this question yet.  Experts Exchange's rules don't permit sending emails as part of the resolution process.  Can you save one of the items in .msg format and post it on the web somewhere that I can download  copy?  If you need a place to post it, then there is a companion site to EE called EE-Stuff (http://www.ee-stuff.com/) where you can post it.
0
 

Author Comment

by:Plancom
ID: 18849588
You can download a copy of the email from the below link:

http://www.releasefinancial.co.uk/Untitled.msg

Please let me know your feedback.

Thanks
0
 
LVL 76

Assisted Solution

by:David Lee
David Lee earned 1500 total points
ID: 18854163
I had a look and the first thing I notice is that the message appears to have been created with Word as the mail editor.  Was it?
0
 

Author Comment

by:Plancom
ID: 18854177
The message was generated from the website, i had the message forwarded to me where i edited it before sending to you as it had client information on it.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 18855199
Can you create and post one that doesn't have client information in it and that hasn't been opened and edited?  
0
 

Author Comment

by:Plancom
ID: 18856366
That has now been done, please click on below link to access the orignal copy of the email sent from the website:

http://www.releasefinancial.co.uk/test.msg

Thanks
0
 
LVL 76

Expert Comment

by:David Lee
ID: 18866753
Ok, I think I see the problem.  The process that's creating the message is populating both the Body amnd HTMLBody properties of the message with the HTML source.  Only the HTMLBody should be populated.  The Body property should be left empty.
0
 

Author Comment

by:Plancom
ID: 18866988
So how do i go about sorting this out?
0
 
LVL 76

Expert Comment

by:David Lee
ID: 18868065
In whatever software you use to create and send the email don't fill in the message body, just the HTML body.  Sorry, I can't be more specific.  I don't know anything about PHP or what the options are for sending emails from a PHP page.
0
 

Author Comment

by:Plancom
ID: 18882270
Right ok, just one last thing, when i receive the form via email the format is fine but when my colleagues receive it on another site thats where the formatting is being messed up. And i have checked all html settings on outlook, the only difference is that they are on exchange 2003 and i am on pop3.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 18888543
> when i receive the form via email the format is fine
Are you receiving it in Outlook?  If yes, what version?  Does the message come in in HTML format?  Are you using Word or Outlook as your email editor?

> when my colleagues receive it on another site thats where the formatting is being messed up
Same questions as above only for them not for you.  Also, what does "another site" mean in this statement?
0
 

Author Comment

by:Plancom
ID: 18939916
Sorry for the delay....ive worked a way around it for now.

Thanks for your help.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 18943218
You're welcome.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 trialware OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their Exchange server is no longer available or other critical issues with Exchange server or impo…
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

577 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question