General Question about "Backup Software"

A customer is using Maxtor's "Retrospect" software to backup his PC.  

His PC failed, and he wanted to restore his whole computer / HD from Retrospect.

I looked in the manual. It says, "To restore:  (1) reformat HD. (2) reinstall Windows (3) Install Retrospect..."

Obviously, this either (1) doesn't restore windows like a disc image program, instead you have to resintall windows yourself, and then copy your DATA over using retrospect, OR  (2) It does do a disc image restore, but it doesn't have it's own boot disk OS from which to restore the image, so you have to install windows as an entire preliminary step to do so.

Are either of these solutions common? I really hope not.
dgrrrAsked:
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sirbountyCommented:
Unless they're imaging-type backups, yes - it's very common.
More thank likely what's happening is as you've outlined under item #1...
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dgrrrAuthor Commented:
Thanks bud. (I try to explain to customers the difference between a disc image an a "drag-and-drop copy of their system hard drive to an external drive" type backup, but most don't get it, I just have to tell them, the difference in terms of function.
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