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License Manager on Citrix Metaframe XP 4.0 not working

Posted on 2007-03-28
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Last Modified: 2008-01-09
Windows 2000 Server latest patch level
Citrix Metaframe XP 4.0 Presentation Server latest patch level.
License manager not working.
http://localhost/lmc/index.jsp
Page can not be displayed.

I have tried re-installing License Manager and reapplying the latest Rollup to no avail.
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Question by:FYL2112
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10 Comments
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 18812242
I had the same issue. Try putting in the hostname instead of localhost in the URL. That solved it for me.
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Author Comment

by:FYL2112
ID: 18812984
I tried that and it didn't work.

I have the proper location for the license directory under C:\Program Files\Citrix\Licensing\MyFiles

I am running IIS

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LVL 2

Expert Comment

by:Avatar261
ID: 18816353
you need to change the IIS Application Pool CtxAdminPool to run under local service account and NOT network service.
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Author Comment

by:FYL2112
ID: 18818001
"IIS Application Pool CtxAdminPool" ~ is this in Services?

Additional information:

The CTXLMC is stopped.  When I try to start it I get:
Could not start LIcense MAanagement Console for Citrix License service on Local Computer.
The service did not return an error.  This could be an internal Windows error or an internal Windows eror or an internal service error. If the problem persists, contact your system administrator.

Event Type:      Error
Event Source:      CTXLMC
Event Category:      None
Event ID:      4096
Date:            3/29/2007
Time:            10:12:54 AM
User:            N/A
Computer:      APOLLO
Description:
Could not load the Java Virtual Machine.


I have re-installed Java as well.

Thanks so much for your input.
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Author Comment

by:FYL2112
ID: 18818152
Sorry, I still have the issue.
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LVL 2

Expert Comment

by:Avatar261
ID: 18822099
No, it's in IIS.
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LVL 16

Accepted Solution

by:
The_Kirschi earned 125 total points
ID: 18822397
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Author Comment

by:FYL2112
ID: 18838200
Avatar261-

I understand "the IIS Application Pool CtxAdminPool"  is under IIS; but I don't know where to find it.  I can open IIS admin but where this is located I do not know.  Thank you :)
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Author Comment

by:FYL2112
ID: 18838376
The Kirschi -

I have ensured that JRE 1.4.2.14 is installed and still have the issue of the service not starting.
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Author Comment

by:FYL2112
ID: 18838759
The Kirsch-
Thank you!  Your tech article did the trick.  the registry change was required.
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