NAV 2007: LU1835: Connection to the LiveUpdate server failed

I recently bought a Sony Vaio (new) with pre-installed Windows XP Pro. Also had Norton Internet Security 60 day trial pre-installed.  When I tried to do live update I would get the following error:

"LU1835: Connection to the LiveUpdate server failed"

Since I use Norton Anti-Virus on all my other machines (40 person shop) I decided to uninstall the 60-day trial and install the plain old anti-virus product (NAV 2007).  Same error occurs!  This happens whether I am running LU in Interactive mode or Express mode.  Also, this message occurs after I accept the list of published updates during the download & install portion of the update procedure.  I have already run through the solution on the symantec web site (to no avail).

Any others experience LU1835?  Thanks in advance for the help. . .
a2hITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

LucFEMEA Server EngineerCommented:
Hello a2hIT,

Have you verified the following document from Symantec?
Error: "LU1835: Connection to the LiveUpdate server failed"
http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/a63cc2cb3b0a87d988256e4000633c6b?OpenDocument&src=bar_sch_nam

Regards,

LucF
0
phototropicCommented:
0
What were the top attacks of Q1 2018?

The Threat Lab team analyzes data from WatchGuard’s Firebox Feed, internal and partner threat intelligence, and a research honeynet, to provide insightful analysis about the top threats on the Internet. Check out our Q1 2018 report for smart, practical security advice today!

a2hITAuthor Commented:
LucF: Yes - I have seen that support page from symantec.  The first thing I tried was downloading the latest liveupdate and installing that.  Next, I ran symantec's fix it tool.  This reported that symantec settings were ok.  Still no result!  Finally, I just did away with norton internet security and installed NAV 2007.  Thought a clean install would do the trick but, no - i still get the same error.  Now when I run symantec's fix it tool i get an error saying the utlity needs a browser with active x and java script enabled to run properly.  I verified that both active x and java script are enabled in Internet Options.  I'm ready to reformat -- this is a new machine and I've never really been happy with pre-configured machines anyway. . .
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
a2hITAuthor Commented:
SCREW IT!  Going with AVG Pro. . .
0
phototropicCommented:
...which is now owned by Symantec.
0
kane77573Commented:
LOL.
Just use Norton Corp edition,
WAYYYYY better than the Retail version that they sell to regular users.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.