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NAV 2007: LU1835: Connection to the LiveUpdate server failed

Posted on 2007-03-28
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Last Modified: 2013-11-22
I recently bought a Sony Vaio (new) with pre-installed Windows XP Pro. Also had Norton Internet Security 60 day trial pre-installed.  When I tried to do live update I would get the following error:

"LU1835: Connection to the LiveUpdate server failed"

Since I use Norton Anti-Virus on all my other machines (40 person shop) I decided to uninstall the 60-day trial and install the plain old anti-virus product (NAV 2007).  Same error occurs!  This happens whether I am running LU in Interactive mode or Express mode.  Also, this message occurs after I accept the list of published updates during the download & install portion of the update procedure.  I have already run through the solution on the symantec web site (to no avail).

Any others experience LU1835?  Thanks in advance for the help. . .
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Question by:a2hIT
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8 Comments
 
LVL 32

Expert Comment

by:LucF
ID: 18812475
Hello a2hIT,

Have you verified the following document from Symantec?
Error: "LU1835: Connection to the LiveUpdate server failed"
http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/a63cc2cb3b0a87d988256e4000633c6b?OpenDocument&src=bar_sch_nam

Regards,

LucF
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LVL 23

Expert Comment

by:phototropic
ID: 18814206
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LVL 23

Expert Comment

by:phototropic
ID: 18814210
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What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:a2hIT
ID: 18815728
LucF: Yes - I have seen that support page from symantec.  The first thing I tried was downloading the latest liveupdate and installing that.  Next, I ran symantec's fix it tool.  This reported that symantec settings were ok.  Still no result!  Finally, I just did away with norton internet security and installed NAV 2007.  Thought a clean install would do the trick but, no - i still get the same error.  Now when I run symantec's fix it tool i get an error saying the utlity needs a browser with active x and java script enabled to run properly.  I verified that both active x and java script are enabled in Internet Options.  I'm ready to reformat -- this is a new machine and I've never really been happy with pre-configured machines anyway. . .
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Accepted Solution

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kane77573 earned 2000 total points
ID: 18817457
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Author Comment

by:a2hIT
ID: 18838937
SCREW IT!  Going with AVG Pro. . .
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LVL 23

Expert Comment

by:phototropic
ID: 18840020
...which is now owned by Symantec.
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LVL 6

Expert Comment

by:kane77573
ID: 18840052
LOL.
Just use Norton Corp edition,
WAYYYYY better than the Retail version that they sell to regular users.
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