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NAV 2007: LU1835: Connection to the LiveUpdate server failed

Posted on 2007-03-28
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Last Modified: 2013-11-22
I recently bought a Sony Vaio (new) with pre-installed Windows XP Pro. Also had Norton Internet Security 60 day trial pre-installed.  When I tried to do live update I would get the following error:

"LU1835: Connection to the LiveUpdate server failed"

Since I use Norton Anti-Virus on all my other machines (40 person shop) I decided to uninstall the 60-day trial and install the plain old anti-virus product (NAV 2007).  Same error occurs!  This happens whether I am running LU in Interactive mode or Express mode.  Also, this message occurs after I accept the list of published updates during the download & install portion of the update procedure.  I have already run through the solution on the symantec web site (to no avail).

Any others experience LU1835?  Thanks in advance for the help. . .
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Question by:a2hIT
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8 Comments
 
LVL 32

Expert Comment

by:LucF
ID: 18812475
Hello a2hIT,

Have you verified the following document from Symantec?
Error: "LU1835: Connection to the LiveUpdate server failed"
http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/a63cc2cb3b0a87d988256e4000633c6b?OpenDocument&src=bar_sch_nam

Regards,

LucF
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Expert Comment

by:phototropic
ID: 18814206
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Expert Comment

by:phototropic
ID: 18814210
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Author Comment

by:a2hIT
ID: 18815728
LucF: Yes - I have seen that support page from symantec.  The first thing I tried was downloading the latest liveupdate and installing that.  Next, I ran symantec's fix it tool.  This reported that symantec settings were ok.  Still no result!  Finally, I just did away with norton internet security and installed NAV 2007.  Thought a clean install would do the trick but, no - i still get the same error.  Now when I run symantec's fix it tool i get an error saying the utlity needs a browser with active x and java script enabled to run properly.  I verified that both active x and java script are enabled in Internet Options.  I'm ready to reformat -- this is a new machine and I've never really been happy with pre-configured machines anyway. . .
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kane77573 earned 500 total points
ID: 18817457
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Author Comment

by:a2hIT
ID: 18838937
SCREW IT!  Going with AVG Pro. . .
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Expert Comment

by:phototropic
ID: 18840020
...which is now owned by Symantec.
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Expert Comment

by:kane77573
ID: 18840052
LOL.
Just use Norton Corp edition,
WAYYYYY better than the Retail version that they sell to regular users.
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