Can't create new Public Folders in Outlook

have a client that has Win 2003 SBS and clients running Outlook 2000 & 2003.  Whenever try to create new public folder in Outlook, I get "Unable to create the folder/  You do not have sufficient permission to perform this operation on this object.  I thought the users would ne able to create their own public folders by default.  Need help to resolve this fast.
071171Asked:
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redseatechnologiesCommented:
Have you created the top level?

Once you create the top level, ensure that they have publishing editor rights and you should be set

-red
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071171Author Commented:
Red -

I can't create any folders at all in Outlook.  Are you talking about Outlook or Exchange?
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redseatechnologiesCommented:
Sorry, I was talking about creating the top level folder in Exchange System Manager - I suppose I should have actually stated that :/
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071171Author Commented:
Red -

Where in ESM are you able to create Public Folders?  I thought you are only supposed to grant permissions in ESM and add folders in Outlook.
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redseatechnologiesCommented:
In ESM, Admin Group, Your Admin group, folder, public folders

Top level folders can only be created in ESM, usually I build them and whatever basic structure there is, then assign permissions and set the users loose.

-red
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071171Author Commented:
Red -

I assume you mean in ESM, under Domain name (Exchange), goto Folders,Public Folders.  I don't see where you talking about Admin Group, your admin group above Public Folder level.
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redseatechnologiesCommented:
That is just a view setting (the option to display admin groups), as long as you end up in public folders, you are in the right spot.

-red
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