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$CATALINA_TMPDIR No such file or directory error

I have a problem that is occuring in a production environment but the problem does not occur in a development and test environment.  The problem in production happens when uploading a file.  The error is:

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: Processing of multipart/form-data request failed. $CATALINA_TMPDIR/upload_00000546.tmp (No such file or directory)
      at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:248)
      at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
      at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:193)
      at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:309)
      at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:387)
      at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:673)
      at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:615)
      at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:786)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:666)
      at java.lang.Thread.run(Thread.java:534)


root cause

javax.servlet.ServletException: Processing of multipart/form-data request failed. $CATALINA_TMPDIR/upload_00000546.tmp (No such file or directory)
      at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:533)
      at org.apache.jsp.voicemail_jsp._jspService(voicemail_jsp.java:1888)
      at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:137)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:204)
      at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
      at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:241)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2417)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
      at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
      at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
      at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
      at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:193)
      at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:309)
      at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:387)
      at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:673)
      at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:615)
      at org.apache.jk.common.SocketConnection.runIt(ChannelSocket.java:786)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:666)
      at java.lang.Thread.run(Thread.java:534)



--------------------------------------------------------------------------------

Apache Tomcat/4.1.29-LE-jdk14

The JSP code used to upload the file is:

boolean bIsMultipart = FileUpload.isMultipartContent(request);
if (bIsMultipart) {
      DiskFileUpload upload = new DiskFileUpload();

      // Parse the request
      java.util.List /* FileItem */ items = upload.parseRequest(request);
      psCollection formFields = new psCollection();

      Iterator iter = items.iterator();

      while (iter.hasNext() && !bErrorFlag) {
            boolean bFileExists = false;
            FileItem item = (FileItem) iter.next();
            if (item.isFormField()) {
                  //first get the all the data entered.  Process the data after the while loop
                  formFields.add(new String(item.getString()), new String(item.getFieldName()));
            } else {
                  sName = item.getFieldName();
                  sFileName = item.getName().substring(item.getName().lastIndexOf("\\") + 1);
                  sContentType = item.getContentType();
                  bInMemory = item.isInMemory();
                  lSizeInBytes = item.getSize();
                  
                  // Process the file upload in memory
                  try {
                        data = item.get();
                  } catch (Exception e) {
                        bErrorFlag = true;
                        sDisplayMessage = "We were unable to access the uploaded file.";
                        logger.debug("unable to get the data from the file.");
                  }



The main difference between the development/test environment and the production environment is that the development/test environment have Apache and Tomcat on the same server while the production environment has one server running Apache and another server running Tomcat.
0
david_m_jacobson
Asked:
david_m_jacobson
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1 Solution
 
Ajay-SinghCommented:
check if there is write access to CATALINA_TMPDIR folder
0
 
david_m_jacobsonAuthor Commented:
I did that.  The permissions were set to 744.  I changed it to 777 and recreated the bug but I did not restart Tomcat because it's a production box.  Do you know if I need to restart Tomcat before the permission change will take effect?
0
 
Mayank SAssociate Director - Product EngineeringCommented:
Maybe - I would say try that on a test instance first and verify - then bring down the production
0
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david_m_jacobsonAuthor Commented:
I don't have the authority to restart the production environment.  I will ask someone to do this tomorrow.
0
 
Mayank SAssociate Director - Product EngineeringCommented:
Test it first for verification
0
 
rrzCommented:
If you can use commons-fileupload-1.2 , then you can stream the files. Please try the following(create the folder "fileUploads" in your web app's root folder manually prior to testing).
<%@ page import="java.util.*,
                 java.io.*,
                 org.apache.commons.fileupload.*,
                 org.apache.commons.fileupload.servlet.*,
                 org.apache.commons.fileupload.disk.*,
                 org.apache.commons.fileupload.util.*"%>
<%
  boolean isMultipart = ServletFileUpload.isMultipartContent(request);
  if(isMultipart){
                  ServletFileUpload upload = new ServletFileUpload();
                  FileItemIterator iter = upload.getItemIterator(request);
                  FileItemStream item = null;
                  String name = "";
                  InputStream stream = null;
                  while (iter.hasNext()){
                                         item = iter.next();
                                         name = item.getFieldName();
                                         stream = item.openStream();
                    if(item.isFormField()){out.println("Form field " + name + " with value " 
                                               + Streams.asString(stream) + " detected.<br/>");}
                    else {
                          name = item.getName();
                          if(name != null && !"".equals(name)){
                             out.println("File field " + name + " with file name "
                                                        + item.getName() + " detected.<br/>");
                             String fileName = new File(item.getName()).getName();
                             File file = new File(application.getRealPath("/fileUploads/"
                                                       + fileName));
                             FileOutputStream fos = new FileOutputStream(file);
                             int c;
                             while( ( c=stream.read() ) != -1 ) fos.write( c );
                             out.print(fileName
                                + " was uploaded to the fileUploads folder.<br/>");
                          }
                       }
                  }
  }
0
 
rrzCommented:
I thought of another idea. What about going into catalina.bat and changing  $CATALINA_TMPDIR  to something that will work for you.
0
 
david_m_jacobsonAuthor Commented:
OK, I tested changing the permissions of the temp directory.  That did not work.  I still get the same error.

I think the error has something to do with the fact that the Apache server is separate from the Tomcat server.  Is it possible that the code is somehow trying to find $CATALINA_TMPDIR on the Apache server and cannot find it since Tomcat isn't loaded on the Apache server?

Also, I connected to the Tomcat server and confirmed that the variable CATALINA_TMPDIR exists but is it possible that the connection from the Apache server to the Tomcat server is using a different username and that username does not have CATALINA_TMPDIR defined?

We are using the mod_jk2 connector and I could not find where the connection is defined.

Also, note that the existing code works fine in our development and test environments but we have both environments set up on a single server.  A customer implmented Apache and Tomcat on separate servers and that is where it is bombing.
0
 
rrzCommented:
Please try this page.
<%@ page import="java.io.*" %>
<%
  File testFile = new File(application.getRealPath("/testFile.txt"));
  FileWriter fw = new FileWriter(testFile);
  fw.write("This is a test to see if testFile was created..");
  fw.close();
  out.print("File creation test. Please look in your web app's root folder.");
%>
0
 
rrzCommented:
If you are able to create a test file within your web app, then try streaming the files to the server(see my first post).       rrz
0
 
david_m_jacobsonAuthor Commented:
I haven't tested out using streaming but I am reluctant to change the code since it works in the development environment and the test environment.  Can anyone explain why it doesn't work in this production environment?
0
 
rrzCommented:
0
 
david_m_jacobsonAuthor Commented:
I found the problem.  $CATALINA_TMPDIR was misspelled as $CATALINA_TEMPDIR (with an extra "E") and as a result the server couldn't find the directory.
0
 
Mayank SAssociate Director - Product EngineeringCommented:
Points to Ajay-Singh, he gave the right spelling in his first comment
0

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