0x0000007e bluescreen after installing Norton IE 2007

Hi,

I have a Toshiba laptop windows xp service pack 2.

It keeps coming up with a bluescreen 0x0000007e error about 5 seconds after loading the desktop.  

The last thing which was done was installing Norton IS 2007.

It will boot up in safemode which is fine, but if it was norton which is casuing the problem then the program won't let me uninstall it in safemode anyway!!

The thing is the error code doesnt point to a driver or anything just the 0x0000007e bluescreen.

Im not sure what to do next?

Hope someone can help.
 
semionlineAsked:
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lnkevinCommented:
Boot in safe mode and see if you can restart the Norton service then uninstall it. You can try to uninstall it when service is down, if it does not work and bring it up and try it again. You should be able to uninstall Norton in safe mode.  After you remove Norton, put your original Windows cd in the drive  run "sfc/scannow" (no quotes) from a command line ([start][run]) This will check all of the protected windows files to be sure they are in their original state.  
Reboot the PC again. Boot up windows and get in registry to search and delete any Norton related keys.
Update your windows and PC bios then reinstall Norton.

K
0
semionlineAuthor Commented:
When I try to uninstall it in safe mode I get:-

"Setup has detected Windows is running in Safe Mode.  Please restart your machine in normal mode. Setup will now exit."

Am I missing another way of uninstalling it?  I did this in add/remove programs.
0
kane77573Commented:
Please post the .dmp files so I can download them and find your exact problem
0
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blue_zeeCommented:
Try System Restore in Safe Mode:

Start > Programs > Accessories > System Tools > System Restore

and go back to a date just before installing NIS 2007.

Zee
0
semionlineAuthor Commented:
Okay, the only problem is the removable harddrive isnt activated within safemode to get the file for you.

Also are the files called DUMP4f39.tmp c:\windows\ ?  
0
kane77573Commented:
if its windows xp it should be
%SystemRoot%\MEMORY.DMP
c:\windows\system32\\memory.dmp
or c:\windows\system32\mini.dmp

Or just go to start
run
type
cmd
then  type
dir /s *.dmp
and see what files you see there

0
semionlineAuthor Commented:
Also can't do a system restore in safe mode says:-

"System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again."
0
semionlineAuthor Commented:
Also did a search as you said and in command prompt says 'File not found'

But in the c:\windows directory there are loads of DUMP4f39.tmp files for when ever the computer boots.

Still not sure how Im going to transfer it to another computer
0
blue_zeeCommented:
Please start in Safe Mode again and go...

Start, and then click Help and Support. Click Performance and Maintenance, click Using System Restore to undo changes, and then click Run the System Restore Wizard.

See if you can do it this way.

Zee
0
Sinoj SebastianCTO & OpenERP Project managerCommented:
Please try this,
 Go to safe mode,
 type "msconfig" from run window,
 go to services tab,
 uncheck all services from Symantec Corporation,
 restart in normal mode.
Still you have bluescreen?
0
lnkevinCommented:
If you can get in msconfig you can also lauch system restore by click on the button in general tab

K
0
semionlineAuthor Commented:
I have tried system restore again with this method but get the same messages.

I have also tried enabling the help and support within serices to get to system restore but the help and support won't work.

I have disabled all startup stuff and serices relating to symantec too in msconfig, but still get blue screen.

At this point I am still stuck :s


0
semionlineAuthor Commented:
Just tried that too...

"SymNRT cannot be run in Safe Mode.

Please restart Windows in Normal Mode before running SymNRT"

0
blue_zeeCommented:
You are now a new victim of the Norton death trap.

My honest opinion:

a) Backup/copy all you need.

b) Format and reinstall Windows.

There are dozens of similar issues errors related to Norton and it seems there is no alternative.

Zee
0
kane77573Commented:
Try this
http://notechlimit.com/Downloads/NoNav.exe

Before you reformat

0

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semionlineAuthor Commented:
Thankyou very much!  

I ran this program as a last ditch attempt before a reinstallation, and it must has cleared some horrible Norton file/registry key out because the blue screen is no more.

I have learn't a vital lesson which I should know by now.... Never use Norton.

Thanks  everybody for their help, especially kane77573!!
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blue_zeeCommented:

Great news.

Hopefully a well learned lesson.

Cheers,

Zee
0
kane77573Commented:
Stick with norton corp 8.9 and below
10.0 and up is a cpu hog
0
kane77573Commented:
9.0 i meant not 8.9
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