Solved

Downloads Interruted with Cable Modem

Posted on 2007-03-29
5
216 Views
Last Modified: 2013-12-27
I have a Webstar Cable Modem with RoadRunner, and I'm having issues with downloads being interrupted mid-stream.  If I use my Download Accelerator program, it shows a sudden decrease in transfer rate (right down to zero) and than after a brief delay, it starts resuming the download (if resume is supported.)  If I don't use the download accelerator or resume is not supported, the download just time outs and I have to start over again.  At first I thought it might have been the router but the problem occurs even if I bypass the router and use the Ethernet connection directly.  Perhaps the cable company is doing some kind of throttling or maybe it's just a problem with the modem.  Any suggestions besides calling the cable company?
0
Comment
Question by:markbyrn
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 18819023
try it on a different computer, and see if it still happens.

also see

http://www.dslreports.com/ for info on utilities to check out your issue.

I hope this helps !
0
 
LVL 3

Author Comment

by:markbyrn
ID: 18820244
I've already tired that - the same problem occurs no matter which computer I use.  I'm familiar with dslreports.com; do you have a suggestion for a particular tool that I should use?
0
 
LVL 63

Accepted Solution

by:
SysExpert earned 500 total points
ID: 18821272
MTU testing, and continuous keep alive.

Also try using a different download program.

If nothting helps, then it is probably your provider, although you might try resetting your modem also.

0
 
LVL 63

Expert Comment

by:SysExpert
ID: 18826288
Can you supply what solved your problem, or identified the issue ?

Thanks !
0
 
LVL 3

Author Comment

by:markbyrn
ID: 18826689
I called the Cable company and I'm not getting a full signal - they're working on it.  So it appears to be a provider issue.  Thanks for the assist.
0

Featured Post

Percona Live Europe 2017 | Sep 25 - 27, 2017

The Percona Live Open Source Database Conference Europe 2017 is the premier event for the diverse and active European open source database community, as well as businesses that develop and use open source database software.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This solves the problem of diagnosing why an internet connection is no longer working. It also helps identify the likely cause of the lost connection if the procedure fails to re-establish your internet connection. It helps to pinpoint the likely co…
#Citrix #Citrix Netscaler #HTTP Compression #Load Balance
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Suggested Courses

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question