Solved

Downloads Interruted with Cable Modem

Posted on 2007-03-29
5
210 Views
Last Modified: 2013-12-27
I have a Webstar Cable Modem with RoadRunner, and I'm having issues with downloads being interrupted mid-stream.  If I use my Download Accelerator program, it shows a sudden decrease in transfer rate (right down to zero) and than after a brief delay, it starts resuming the download (if resume is supported.)  If I don't use the download accelerator or resume is not supported, the download just time outs and I have to start over again.  At first I thought it might have been the router but the problem occurs even if I bypass the router and use the Ethernet connection directly.  Perhaps the cable company is doing some kind of throttling or maybe it's just a problem with the modem.  Any suggestions besides calling the cable company?
0
Comment
Question by:markbyrn
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 18819023
try it on a different computer, and see if it still happens.

also see

http://www.dslreports.com/ for info on utilities to check out your issue.

I hope this helps !
0
 
LVL 3

Author Comment

by:markbyrn
ID: 18820244
I've already tired that - the same problem occurs no matter which computer I use.  I'm familiar with dslreports.com; do you have a suggestion for a particular tool that I should use?
0
 
LVL 63

Accepted Solution

by:
SysExpert earned 500 total points
ID: 18821272
MTU testing, and continuous keep alive.

Also try using a different download program.

If nothting helps, then it is probably your provider, although you might try resetting your modem also.

0
 
LVL 63

Expert Comment

by:SysExpert
ID: 18826288
Can you supply what solved your problem, or identified the issue ?

Thanks !
0
 
LVL 3

Author Comment

by:markbyrn
ID: 18826689
I called the Cable company and I'm not getting a full signal - they're working on it.  So it appears to be a provider issue.  Thanks for the assist.
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this tutorial I will show you with short command examples how to obtain a packet footprint of all traffic flowing thru your Juniper device running ScreenOS. I do not know the exact firmware requirement, but I think the fprofile command is availab…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question