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During Install get: Failed to write to the registry Error

Posted on 2007-03-29
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Last Modified: 2008-01-09
My company just purchased a Toshiba Tecra M6-EZ6612 which was pre-installed with Windows Vista. We only support Windows XP SP2. I blew away Vista and installed XP on this machine and proceeded to load apps. First I went to the Toshiba website and installed all of the drivers for this particular laptop. One of the drivers, SoundMax, for the sound card would not install properly...so I decided to come back to this and installed all of the Windows updates. I then installed Office 2K3 and then installed the Office updates. After rebooting several times I received a Toshiba Hot Key Error (THotKey): The Audio Device is not supported. Forgetting about the one driver that failed I again tried to install this driver. Half way during the installation it gives me this Windows Sever Error: Failed to write to the Registry. I click ok and it rolls back the install. I am an administrator on this machine so that isn't the problem. I even ran reged32 and gave the username permissions to the HKEY_LOCAL_MACHINE...rebooted and did not help. Thinking it was just the driver and researching that possibility I got a phone call from a user. I had installed a new hard drive in their Dell laptop a day earlier and put Windows XP SP2 on it (the same disk that I used to install on the Toshiba laptop). The stated they were trying to load a CAD program and during their installation they received an error. It happened to be the exact error that I am experiencing on the Toshiba: Failed to write to the Registry. I am at a loss. Is it a permissions thing, or maybe a bad Windows XP installation disk? Any suggestions would be much appreciated. I need to get this figured out as soon as possible. Thanks, Traci
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Question by:baller119
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11 Comments
 
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Expert Comment

by:Alan Huseyin Kayahan
ID: 18817193
               *It looks like installation is trying to write on a registry key which is in use and couldn't be removed with previous uninstallation. Download microsoft installer cleanup utilty and remove the sound drivers with this utility.
                *Try installing sound card in another admin user (a different profile with different hkey_cur_usr).
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by:baller119
ID: 18817232
Thanks for the comment! I will try your suggestion, however, do you think this could be the case for 2 different laptops receiving the same error?
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Author Comment

by:baller119
ID: 18817317
I installed the Windows cleanup utility and it does not show that I have any sound card drivers intalled to remove. I also logged on as a different user with administator rights and I am having the same problem. Any other suggestions?
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Expert Comment

by:Alan Huseyin Kayahan
ID: 18817346
                *Instead running the setup.exe, extract the file you downloaded from Toshiba web-site to a folder and manually install the driver in device manager  by locating the extracted folder. There should be an ini or inf somewhere in folder.
                 *Have you encountered any unreadable file during XP setup process and had to skip it?
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Author Comment

by:baller119
ID: 18819039
AHAAAA!!! I swear I have tried everything to get this darn thing working. I installed both drivers as you suggested and neither have worked. Regarding an unreadable file during XP setup, I did run across one that I needed to skip so I figured it was a bad disk and used a different installation disk (although the disks were made at the same time). I did not receive an error the 2nd attempt. I did install the driver through Device Manager but it installed with an error stating that the driver was either corrupt or the memory was too low. With this driver installed I attempted to install the SoundMax software anyhow and it gave me a Driver not found error. If I run the DirectX Diagnostic Tool and click on the tab Sound, it does not show that I even have a sound card installed. In order for that tool to detect a sound card does the driver have to be installed? I really appreciate all of your help!
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Expert Comment

by:Alan Huseyin Kayahan
ID: 18819872
          *Can you please post the exact error sentences you encountered? That memory low and driver corrupt?
           *dxdiag would not show up sound card, if sound card is not properly installed.
           *Which driver caused the HKEY error? The one for Vista or the one for 2000?. You may need to format and reinstall (without skipping any file) from a clean CD. After the installation is complete, create a system restore point (before installing software and drivers). And then first install the soundcard driver before installing anything else, from one of the drivers above i posted. If it fails, then restart the computer and bring the system state back to that system restore point and try installing the other driver. Once sound is ok, then you would install other drivers and softwares.
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baller119 earned 0 total points
ID: 18924224
This problem was due to the hardware within the machine not being compatable with XP, it is currently only compatable with Vista.
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Expert Comment

by:Freshcafe
ID: 25266421
Getting the same error on a Dell D510 series desktop. Trying to re-install AVG Free anti-virus. I've tried from USB drive and live Online. Ive done this with run as and in safe mode with the Administrator profile. If I find the reason or solution I will try to remeber to post it here - I dont think it's a hardware problem. It had Major Virus problems - removed by scanning and Manually - Got Windows working, then did a Repair now it has been wiped and XP Pro re-installed.
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