Solved

Outlook over the Internet synchronization isses.

Posted on 2007-03-29
1
238 Views
Last Modified: 2010-03-06
Hi,
I have a SBS 2003 server setup with Outlook over the internet.  This works fine for most users, however a few are having problems.  

1. On my laptop when I open outlook I always get a message "Exchange is in recovery mode..etc., If I click connect I am prompted for username/password, and I connect OK, my laptop reflects the current content.  If I select work offline, I get a copy from November, which is when this laptop was connected to the LAN.  (I have had this laptop off of the local network since November).  I have tried to change the cached mode, to off and back to on, but this did not help.

2.  A few other remote users have mentions this type of behavour, but without the recovery mode message, where the online and offline content is different.  I set up these clients when they were local, and now they are on the road.  Shouldn't both online and offline be the same after a synchronizatiion?

Thaks - Wayne
0
Comment
Question by:wspjones99
1 Comment
 
LVL 3

Accepted Solution

by:
sppence earned 250 total points
ID: 18817690
Typically, when Outlook thinks Exchange is in recovery mode it is because you've connected to a new mailbox, not the one from which the offline cache (OST file) was originally created.  This is usually caused when you have an exchange server failure and you choose to use "dial-tone" recovery where you create a new mail store rather than restoring your previous mail store (typically used if getting mail flowing is more critical than taking the time needed to restore to the same server).

To get out of recovery mode, back up any critical mail from your offline cached copy to a PST.  Then go into your account properties in outlook on the local PC and disable cached mode and disable offline use.  Restart outlook, and re-enable offline use, but change the name of the offline folder (so that it creates a new OST), then re-enable exchange cached mode (if desired).  Note that this same method should work if you're having sync issues without the recovery mode messages - just make sure you have a good PST file with anything you need to save before you disable offline use as recovery from the offline cache will be significantly more complicated once you've disabled offline use (and impossible if you permenantly delete the old OST file)
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question