Blackberry Messenger 8800 no icon on home screen

The basic summary of the issue is that we have a Blackberry 8800 that will not display or access the Blackberry Messenger application, although it's installed.

Detailed issue:

User was given a brand new Blackberry 8800 which they used for a short time, used Blackberry Messenger application on it fine, but then after copying over things from their old Blackberry they suddenly weren't able to use Blackberry Messenger.

After trying everything with this Blackberry they gave up and bought a brand new Sim Free Blackberry 8800 from Vodafone. Put the new Sim in and connected to the net. Downloaded the Blackberry Messenger application and it showed up in the Installed Applications list - but not on the home screen.

Somethings I tried:

- Showing all applications on the home screen, didn't work
- Went into each module of Blackberry Messenger and set to Allow
- Restarted the phone
- Deleted the application
- Downloaded new service books
- Reinstalled the application using the Desktop Manager... still nothing

When plugged into the Desktop Manager software the Blackberry Messenger does show up as being installed... I just still can't access it!

I've called Vodafone and they've really not been helpful... a last resort is to call Blackberry and almost pay the cost of the phone to speak to their tech team... so I thought I'd appeal for help on here.....

Messenger version 1.0.94
Blackberry OS v4.2.1.68


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Computer101Connect With a Mentor Commented:
PAQed with points refunded (500)

EE Admin
1) I would do a full wipe of both devices , and try them one at a time.

Wipe is done via the security option.

If that does not help, then it is time to look for a different Blackberry Vendor.

I hope this helps !
Gary CutriData & Communications SpecialistCommented:
Ensure that the icon isn't hidden.  Press the BlackBerry menu button on the home screen and select "Show All", you may see BlackBerry Messenger is grayed out.  If you see the BM icon highlight it and press menu button and unselect "Hide Icon".
cdh4143Author Commented:
Hi there,

Thanks for your help, but those were all things I had tried many times...

The actual solution I discovered on a thread on the Blackberry support forums, and was caused by a software incompatibility.

For reference see this thread:

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