westwingconsulting
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blackberry handhelds can receive but cannot send
blackberries running on blackberry exchange server on a windows small business server 2003 running exchange can receive but cannot send. error message: failed to open the default message store using the mapi profile 'blackberrymanager'. please review the log for details. you will not be able to send messages from blackberry manager by email. have spent MANY hours on the phone with rim, checked all permissions, changed besadmin account, etc., getting very frustrated and about to lose a client. please help!
You could try this worked for us, go into the BlackBerry program group and open the BES Server Configuration and re-enter the MAPI account you want to use as the BESadmin account. Let me know how it goes..
What are you using for the Bes Admin account? A special account or the administrator account?
If it is a special account then was BES installed under that account or under the administrator account?
How many Blackberry devices are there? You have recommended that BES is put on to its own dedicated server?
Simon.
If it is a special account then was BES installed under that account or under the administrator account?
How many Blackberry devices are there? You have recommended that BES is put on to its own dedicated server?
Simon.
ASKER
sembee: added bes admin1 and went through the motions. i'm the fifth adminstrator (or so) that's been on this network, so i have no idea about the original installation. there's only 2 bb's on the system. bb now thinks it's sending, but i'm not receiving my test messages to hotmail account...
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I'm not on exchange, but when we see this problem in our Domino environment, we backup up the device, wipe (Options/Security/General Security Settings > Wipe) the device and reactivate it.