computer can ping but not connect to web

A particular computer on the network can’t connect to the internet via Internet Explorer or FireFox. Tried a variety of websites with no luck. I am able to ping the websites from DOS, and even ping –a their IP’s to translate their host names, however the browser never connects to the pages. Windows Firewall is off and the settings obtained via DHCP to this computer are the same as other computers on the network that are working online with no problem.

I’ve ran full scans with Symantec AntiVirus and nothing found, ran ccleaner, ran ad-aware, ran spyboy, ran dell troubleshooting utilities and nothing. Tried repairing connection and nothing.

Every time it tries to connect to a website through Internet Explorer, it does indeed show the IP address in the status bar but then quickly changes and says “Connecting to 209.85.165.104” and never loads a web page.
jqsolaraAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brian PiercePhotographerCommented:
Check the IP settings. The Default Gateway should be set to your router. From your description I think tink this wll be ok I susoect your DNS settings are not correct. Perhaps the DNS server is set on the client rather than being allocated by DHCP. Check that the DNS server is set to point to your internal DNS Server.
0
johnb6767Commented:
start>run>cmd

netsh winsock reset

Then reboot, and retest. Could easily be a corrupted Winsock catalogue.....
0
jqsolaraAuthor Commented:
The DNS server is set to be obtained automatically like all the other systems. I also tried netsh winsock reset and a reboot but no luck there either
0
What were the top attacks of Q1 2018?

The Threat Lab team analyzes data from WatchGuard’s Firebox Feed, internal and partner threat intelligence, and a research honeynet, to provide insightful analysis about the top threats on the Internet. Check out our Q1 2018 report for smart, practical security advice today!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
A1opusCommented:
Check in Internet Options that what is the proxy? If u r using proxy then check the correct address if not then uncheck it.
0
tree_dCommented:
What happens if you enter an IP address in your browser, such as 66.102.7.99 (google.com)? If the web page appears when you do this, then the problem is with name resolution.
0
mrranaCommented:
Its a gud question frm Tree. Try in this way also.
0
orangutangCommented:
Well, if pinging the IP did work and it was a name resolution problem, how would you fix it?
0
jqsolaraAuthor Commented:
yeah we tried entering the IP of sites it still never worked.

not sure what happened but the problem went away.
0
miroofi75Commented:
Dear friend,

I had similler issue before. I disable all the activeX controls from internet explorer which are unknown, and remove all the additional toolbars solve the issue.

try the same way.

regards,

imran
0
orangutangCommented:
Do you have Norton Internet Security? Try opening your control panel, double-click "Administrative Tools", double-click "Services", check to see if a service that sounds something like "Norton Network Proxy" is running. Or check your task manager for "ccProxy.exe".
0
kadadi_vIT AdminCommented:
spyware doctor installed on your pc....?If yes then Uninstall and check for website browsing and you are using the IE7.0 ..? what is the O/S...?Can you try with static IP address and put the ISP DNS address or Internal DNs server local IP address.



Regards,

V.K.
0
johnb6767Commented:
Also, if it is IE7, there is an option to reset IE...

IE>Tools>Options>Programs(pretty sure it is programs but it is the second tab from the right) Reset
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.