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DVD Dead?

Posted on 2007-03-29
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Last Modified: 2010-04-26
Hi, I have a client with an XP Home Edition SP2 PC (faily new - 3 months old) which is acting up. The DVD RW drive although appearing fine in Device Manage, and also within My Computer as D: drive - no longer reads any CD/DVDs at all. Okay, this sounds easy - so I swapped the drive out for a brand new one, solved I thought. But no, same problem - no access to the CD contents at all. So, I grabbed a boot CD, went into BIOS (yes the drive shows good there) and tried to boot off the boot CD. IT WORKED! Boot off the drive nicely. Hmmm, so the motherboard / IDE port communication is good. Back into Windows again I went very hopeful - but nothing. So I removed the device from Device Manager, rebooted, and waited for a redected - it did - cool! The D: drive letter appeared, so I tried a commercial audio CD to play - nothing. Tried to explore contents of a program CD - nothing. Tried Safe Mode removal and redetect - same problem. Arrgghhh. The system has email, word processing, AVG antivirus on a dialup connection. VERY basic setup. All goes goes great - BUT no CD/DVD access.  Any clues? Help? Pointers? Many Thanks!      
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Question by:jesus7
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by:
PUNKY earned 250 total points
ID: 18821359
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by:willcomp
willcomp earned 250 total points
ID: 18821485
Verify that drive is using DMA mode rather than PIO mode.  Drives can revert to PIO mode due to repeated read errors.  How to check:
http://www.helpwithwindows.com/WindowsXP/howto-05.html

Remove upper and lower filters:
http://support.microsoft.com/kb/314060
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by:willcomp
ID: 18821488
Oh, by the way, drive is OK -- it's an XP problem.  If you can boot from it, drive is working properly.
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Author Comment

by:jesus7
ID: 18821601
Thanks guys, I will be visitng my client next week, so will go armed with MS Articles to try some solutions offered. Yes, the drive is fine. It's XP <sigh ...> ... Cheers, Paul

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Author Comment

by:jesus7
ID: 18915787
Well, the client wants an external DVD now so the problem has been solved / umm avoided should I say. Thanks all for your help, but I was not even able to attempt a resolution <sigh ...>  
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Author Comment

by:jesus7
ID: 19087920
Hi Rindi,
Thats fine, please go ahead and close the question off, as the problem kind of resolved itself. I am not sure if that means the points are refunded or not as I was not able to implement any of the suggestions given. So, over to you - am happy to make it as fair as possible. I think EE is great!
Thanks, Paul

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Expert Comment

by:rindi
ID: 19129602
jesus7,

It is always better for the asker to take care of closing his Q. If you can't accept one or more of the answers that have been posted, please follow the instructions in my Link above to close it. If you have questions regarding on how to close the Q because the above instructions aren't clear, please post back.

Thanks,
rindi,
EE Cleanup Volunteer

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Author Comment

by:jesus7
ID: 19129672
Since the two experts both helped, (regardless of my inability to implement their suggestions) I felt a split between them fair as they both conrtributed well. Cheers,

 
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by:willcomp
ID: 19129706
Thanks.
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