Posted on 2007-03-29
Hi, I have a client with an XP Home Edition SP2 PC (faily new - 3 months old) which is acting up. The DVD RW drive although appearing fine in Device Manage, and also within My Computer as D: drive - no longer reads any CD/DVDs at all. Okay, this sounds easy - so I swapped the drive out for a brand new one, solved I thought. But no, same problem - no access to the CD contents at all. So, I grabbed a boot CD, went into BIOS (yes the drive shows good there) and tried to boot off the boot CD. IT WORKED! Boot off the drive nicely. Hmmm, so the motherboard / IDE port communication is good. Back into Windows again I went very hopeful - but nothing. So I removed the device from Device Manager, rebooted, and waited for a redected - it did - cool! The D: drive letter appeared, so I tried a commercial audio CD to play - nothing. Tried to explore contents of a program CD - nothing. Tried Safe Mode removal and redetect - same problem. Arrgghhh. The system has email, word processing, AVG antivirus on a dialup connection. VERY basic setup. All goes goes great - BUT no CD/DVD access. Any clues? Help? Pointers? Many Thanks!