Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

BackupExec 11d and Exchange 2003 mailbox backup issues

Posted on 2007-03-30
4
Medium Priority
?
1,653 Views
Last Modified: 2013-12-01
At a client’s network we are running Windows 2003 Standard, Exchange 2003, and BackupExec 11d. (Exchange and BE are on two different servers and the BE remote backup agent is installed.) Backups work fine except for backing up individual mailboxes to tape. As soon as that option is selected in a tape backup, the job fails with the following:

Job ended: Friday, March 30, 2007 at 2:05:39 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

And

Backup- mail.client.local
V-79-57344-33928 - Access is denied.
Access denied to directory .
Access is denied to Remote Agent.  Check the login account for the specified device.

Repeat: this ONLY happens when attempting to back up the Exchange mailboxes (Enable restore of individual mail messages box checked) and the backup goes to tape. If this option is unchecked, the backup runs great. If it goes to a disk file, the backup runs great.

I have implemented a temporary workaround by first running a backup to disk of the Exchange mailboxes and then backing that information up to tape together with all the other data. I say temporary because I don’t seem to be able to get the disk files to overwrite themselves, resulting in me constantly deleting them as we go along so the drive doesn’t run out of space.

I have checked and double-checked every permission. I have tried running the backup agent service with admin accounts that have full run of the information store. Nothing worked. And the documentation the link in the error goes to has been absolutely useless in solving this issue.

Before I cave in and simply give up on being able to restore individual mailboxes, does anyone have any thoughts on this?
0
Comment
Question by:SusanPK
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 16

Accepted Solution

by:
InteraX earned 2000 total points
ID: 18824319
Hello SusanPK,

Have you created a mailbox for the BE service account?

Also, a mailbox level backup can take a very long time if you have any AV software installed on Exchange. The advice is to backup the store and use the Recovery Storage Group and restore the mailbox/item from there. Also, if you don't backup the store, then the transaction logs will never get flushed and if you back this up as well, then you're backing up the data twice.

Regards,

InteraX
0
 

Author Comment

by:SusanPK
ID: 18826507
The backup exec account did not have a mailbox associated with it. Once I did that, the backup worked like a charm. Thank you so much!
0
 
LVL 16

Expert Comment

by:InteraX
ID: 18826967
Thx for the points.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
Backups and Disaster RecoveryIn this post, we’ll look at strategies for backups and disaster recovery.
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question