Solved

BackupExec 11d and Exchange 2003 mailbox backup issues

Posted on 2007-03-30
4
1,629 Views
Last Modified: 2013-12-01
At a client’s network we are running Windows 2003 Standard, Exchange 2003, and BackupExec 11d. (Exchange and BE are on two different servers and the BE remote backup agent is installed.) Backups work fine except for backing up individual mailboxes to tape. As soon as that option is selected in a tape backup, the job fails with the following:

Job ended: Friday, March 30, 2007 at 2:05:39 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

And

Backup- mail.client.local
V-79-57344-33928 - Access is denied.
Access denied to directory .
Access is denied to Remote Agent.  Check the login account for the specified device.

Repeat: this ONLY happens when attempting to back up the Exchange mailboxes (Enable restore of individual mail messages box checked) and the backup goes to tape. If this option is unchecked, the backup runs great. If it goes to a disk file, the backup runs great.

I have implemented a temporary workaround by first running a backup to disk of the Exchange mailboxes and then backing that information up to tape together with all the other data. I say temporary because I don’t seem to be able to get the disk files to overwrite themselves, resulting in me constantly deleting them as we go along so the drive doesn’t run out of space.

I have checked and double-checked every permission. I have tried running the backup agent service with admin accounts that have full run of the information store. Nothing worked. And the documentation the link in the error goes to has been absolutely useless in solving this issue.

Before I cave in and simply give up on being able to restore individual mailboxes, does anyone have any thoughts on this?
0
Comment
Question by:SusanPK
  • 3
4 Comments
 
LVL 16

Accepted Solution

by:
InteraX earned 500 total points
ID: 18824319
Hello SusanPK,

Have you created a mailbox for the BE service account?

Also, a mailbox level backup can take a very long time if you have any AV software installed on Exchange. The advice is to backup the store and use the Recovery Storage Group and restore the mailbox/item from there. Also, if you don't backup the store, then the transaction logs will never get flushed and if you back this up as well, then you're backing up the data twice.

Regards,

InteraX
0
 
LVL 16

Expert Comment

by:InteraX
ID: 18824326
0
 

Author Comment

by:SusanPK
ID: 18826507
The backup exec account did not have a mailbox associated with it. Once I did that, the backup worked like a charm. Thank you so much!
0
 
LVL 16

Expert Comment

by:InteraX
ID: 18826967
Thx for the points.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now