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BackupExec 11d and Exchange 2003 mailbox backup issues

Posted on 2007-03-30
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At a client’s network we are running Windows 2003 Standard, Exchange 2003, and BackupExec 11d. (Exchange and BE are on two different servers and the BE remote backup agent is installed.) Backups work fine except for backing up individual mailboxes to tape. As soon as that option is selected in a tape backup, the job fails with the following:

Job ended: Friday, March 30, 2007 at 2:05:39 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

And

Backup- mail.client.local
V-79-57344-33928 - Access is denied.
Access denied to directory .
Access is denied to Remote Agent.  Check the login account for the specified device.

Repeat: this ONLY happens when attempting to back up the Exchange mailboxes (Enable restore of individual mail messages box checked) and the backup goes to tape. If this option is unchecked, the backup runs great. If it goes to a disk file, the backup runs great.

I have implemented a temporary workaround by first running a backup to disk of the Exchange mailboxes and then backing that information up to tape together with all the other data. I say temporary because I don’t seem to be able to get the disk files to overwrite themselves, resulting in me constantly deleting them as we go along so the drive doesn’t run out of space.

I have checked and double-checked every permission. I have tried running the backup agent service with admin accounts that have full run of the information store. Nothing worked. And the documentation the link in the error goes to has been absolutely useless in solving this issue.

Before I cave in and simply give up on being able to restore individual mailboxes, does anyone have any thoughts on this?
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Question by:SusanPK
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InteraX earned 2000 total points
ID: 18824319
Hello SusanPK,

Have you created a mailbox for the BE service account?

Also, a mailbox level backup can take a very long time if you have any AV software installed on Exchange. The advice is to backup the store and use the Recovery Storage Group and restore the mailbox/item from there. Also, if you don't backup the store, then the transaction logs will never get flushed and if you back this up as well, then you're backing up the data twice.

Regards,

InteraX
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Author Comment

by:SusanPK
ID: 18826507
The backup exec account did not have a mailbox associated with it. Once I did that, the backup worked like a charm. Thank you so much!
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Expert Comment

by:InteraX
ID: 18826967
Thx for the points.
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