Web mail messages-Blank in 2nd explorer window

I have a end user who checks his AOL account mail from work..she has been doing this for a while with no problem.  He can get to his inbox, but once he opens a recieved mail, another exlplorer window opens, and will not load his mail, its not saying it cant make the connection.  It just says its done loading, but its blank.  We tried refreshing & loging out and back in.  I cant figure it out..
bschneider11Asked:
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war1Connect With a Mentor Commented:
bschneider11,

Check if AOL software is corrupt.  Uninstall and reinstall AOL software.

If no joy, check with AOL support if AOL servers are having trouble.
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johnb6767Commented:
Is it possibly Java Based?

Uninstall any Sun Java Run Time Environments from Add/Remove Apps, and reinstall the latest from

http://java.com/en/
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war1Commented:
bschneider11,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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