Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Symantec Corporate Event error 42 Autoprotect unable etc

Posted on 2007-03-30
7
Medium Priority
?
7,852 Views
Last Modified: 2013-12-09
I'm using Smantec Coporate anti-virus on an XP Pro machine. Been getting the same error, error 42, "Auto-Protect Error: Auto-Protect is unable to block security risks" in the event view application log  for a few days. Why, and how do I prevent this?
0
Comment
Question by:normanml
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
7 Comments
 
LVL 97

Expert Comment

by:war1
ID: 18826015
normanml,

Something has corrupted Symantec Anti-Virus (SAV).  Uninstall the program from Add/Remove Programs.  Then reinstall the program.
0
 

Author Comment

by:normanml
ID: 18827262
War1,

I can't. Twice I tried with Add/Remove to remove and it hangs for several minutes while it tries to uninstall and I get the message, "Fatal error during installation." Now what?  
0
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 18827438
If you are using SAV 9 or earlier, use NoNav to uninstall SAV
http://ca.huji.ac.il/bf/mcafee/NoNav.exe 

Here is more background on NoNAV
www.district6.org/files/software/NONAV/nonav.txt

If you have SAV 10 or higher, there is no uninstall tool if Add/Remove does not work. You need to manually delete the program folders and files.  Do a search for keywords like Symantec and delete all instances (unless you have other Symantec programs.)  Do the same in registry.
0
Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

 

Author Comment

by:normanml
ID: 18828627
That's what I figured. I do not have any other Symantec programs. I'll use JV 16's registry editor to edit the registry (backeup up by Erunt). I have 10.1.
0
 

Author Comment

by:normanml
ID: 18828952
Notes for future users of SAV Corporate 10.1: An alternate procedure is to go to the Symantec Web site here

http://entkb.symantec.com/security/output/n2006022212084148.html

and follow the instructions. Before you do anything backup the registry. Then you can follow these instructions. I think backed up the registry again. Then I searched the registry (using RegSupreme from JV16) and found about 150 more symantec entries. But when I deleted them, one was a system file and I could not reboot. So I had to restore the registry. The excess symantec files are just clutter, and if you plan to reintsall the program anyway (which I did) they will be overwritten. Point is, be careful deleting all "symantec" entries from the registry. Some seem to be vital to boot up.  

Be careful doing a registry search for "symantec" and deleting those entires. Best procedure if you want to do cleanup is to delete them in groups of ten, backup up the registry and testing between each sweep. Or you can just leave them there. I'm guessing they won't slow the system any, but perhaps the cognosecti here will add something to this.  
0
 
LVL 97

Expert Comment

by:war1
ID: 18829267
normanml,

Glad you found a procedure to unintall SAV 10 manually.
0
 

Expert Comment

by:netdatatech
ID: 25368124
Another alterative to using the Windows add/remove ort he Symantec RNAV is to download and install Revo Uninstaller from the Internet. Then use that program to uninstall the Symantec product. I generally use the advance selection. It doesn't take much longer than the recommended setting and cleans up all the residual registry entries and program files.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
I originally wrote this article to compare SARDU and YUMI, but have now added Easy2Boot, since that is the one I currently use and find the easiest to create and alter.
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question