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Symantec Corporate Event error 42 Autoprotect unable etc

Posted on 2007-03-30
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I'm using Smantec Coporate anti-virus on an XP Pro machine. Been getting the same error, error 42, "Auto-Protect Error: Auto-Protect is unable to block security risks" in the event view application log  for a few days. Why, and how do I prevent this?
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Question by:normanml
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Expert Comment

by:war1
ID: 18826015
normanml,

Something has corrupted Symantec Anti-Virus (SAV).  Uninstall the program from Add/Remove Programs.  Then reinstall the program.
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Author Comment

by:normanml
ID: 18827262
War1,

I can't. Twice I tried with Add/Remove to remove and it hangs for several minutes while it tries to uninstall and I get the message, "Fatal error during installation." Now what?  
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war1 earned 2000 total points
ID: 18827438
If you are using SAV 9 or earlier, use NoNav to uninstall SAV
http://ca.huji.ac.il/bf/mcafee/NoNav.exe 

Here is more background on NoNAV
www.district6.org/files/software/NONAV/nonav.txt

If you have SAV 10 or higher, there is no uninstall tool if Add/Remove does not work. You need to manually delete the program folders and files.  Do a search for keywords like Symantec and delete all instances (unless you have other Symantec programs.)  Do the same in registry.
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Author Comment

by:normanml
ID: 18828627
That's what I figured. I do not have any other Symantec programs. I'll use JV 16's registry editor to edit the registry (backeup up by Erunt). I have 10.1.
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Author Comment

by:normanml
ID: 18828952
Notes for future users of SAV Corporate 10.1: An alternate procedure is to go to the Symantec Web site here

http://entkb.symantec.com/security/output/n2006022212084148.html

and follow the instructions. Before you do anything backup the registry. Then you can follow these instructions. I think backed up the registry again. Then I searched the registry (using RegSupreme from JV16) and found about 150 more symantec entries. But when I deleted them, one was a system file and I could not reboot. So I had to restore the registry. The excess symantec files are just clutter, and if you plan to reintsall the program anyway (which I did) they will be overwritten. Point is, be careful deleting all "symantec" entries from the registry. Some seem to be vital to boot up.  

Be careful doing a registry search for "symantec" and deleting those entires. Best procedure if you want to do cleanup is to delete them in groups of ten, backup up the registry and testing between each sweep. Or you can just leave them there. I'm guessing they won't slow the system any, but perhaps the cognosecti here will add something to this.  
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Expert Comment

by:war1
ID: 18829267
normanml,

Glad you found a procedure to unintall SAV 10 manually.
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Expert Comment

by:netdatatech
ID: 25368124
Another alterative to using the Windows add/remove ort he Symantec RNAV is to download and install Revo Uninstaller from the Internet. Then use that program to uninstall the Symantec product. I generally use the advance selection. It doesn't take much longer than the recommended setting and cleans up all the residual registry entries and program files.
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