Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 7855
  • Last Modified:

Symantec Corporate Event error 42 Autoprotect unable etc

I'm using Smantec Coporate anti-virus on an XP Pro machine. Been getting the same error, error 42, "Auto-Protect Error: Auto-Protect is unable to block security risks" in the event view application log  for a few days. Why, and how do I prevent this?
0
normanml
Asked:
normanml
  • 3
  • 3
1 Solution
 
war1Commented:
normanml,

Something has corrupted Symantec Anti-Virus (SAV).  Uninstall the program from Add/Remove Programs.  Then reinstall the program.
0
 
normanmlAuthor Commented:
War1,

I can't. Twice I tried with Add/Remove to remove and it hangs for several minutes while it tries to uninstall and I get the message, "Fatal error during installation." Now what?  
0
 
war1Commented:
If you are using SAV 9 or earlier, use NoNav to uninstall SAV
http://ca.huji.ac.il/bf/mcafee/NoNav.exe 

Here is more background on NoNAV
www.district6.org/files/software/NONAV/nonav.txt

If you have SAV 10 or higher, there is no uninstall tool if Add/Remove does not work. You need to manually delete the program folders and files.  Do a search for keywords like Symantec and delete all instances (unless you have other Symantec programs.)  Do the same in registry.
0
Evaluating UTMs? Here's what you need to know!

Evaluating a UTM appliance and vendor can prove to be an overwhelming exercise.  How can you make sure that you're getting the security that your organization needs without breaking the bank? Check out our UTM Buyer's Guide for more information on what you should be looking for!

 
normanmlAuthor Commented:
That's what I figured. I do not have any other Symantec programs. I'll use JV 16's registry editor to edit the registry (backeup up by Erunt). I have 10.1.
0
 
normanmlAuthor Commented:
Notes for future users of SAV Corporate 10.1: An alternate procedure is to go to the Symantec Web site here

http://entkb.symantec.com/security/output/n2006022212084148.html

and follow the instructions. Before you do anything backup the registry. Then you can follow these instructions. I think backed up the registry again. Then I searched the registry (using RegSupreme from JV16) and found about 150 more symantec entries. But when I deleted them, one was a system file and I could not reboot. So I had to restore the registry. The excess symantec files are just clutter, and if you plan to reintsall the program anyway (which I did) they will be overwritten. Point is, be careful deleting all "symantec" entries from the registry. Some seem to be vital to boot up.  

Be careful doing a registry search for "symantec" and deleting those entires. Best procedure if you want to do cleanup is to delete them in groups of ten, backup up the registry and testing between each sweep. Or you can just leave them there. I'm guessing they won't slow the system any, but perhaps the cognosecti here will add something to this.  
0
 
war1Commented:
normanml,

Glad you found a procedure to unintall SAV 10 manually.
0
 
netdatatechCommented:
Another alterative to using the Windows add/remove ort he Symantec RNAV is to download and install Revo Uninstaller from the Internet. Then use that program to uninstall the Symantec product. I generally use the advance selection. It doesn't take much longer than the recommended setting and cleans up all the residual registry entries and program files.
0

Featured Post

Automating Your MSP Business

The road to profitability.
Delivering superior services is key to ensuring customer satisfaction and the consequent long-term relationships that enable MSPs to lock in predictable, recurring revenue. What's the best way to deliver superior service? One word: automation.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now