Solved

Keep Losing Sound...

Posted on 2007-03-30
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Last Modified: 2008-02-01
I have a strange problem where a pc keeps losing its sound. The software seems to just disappear when I check in the control panel and the only way to get it working again is to reinstall it.

It is an onboard sound setup from Realtek and I can't work out how to get the sound to "stick"...

dc
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Question by:dercoss
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8 Comments
 
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Expert Comment

by:kcarrim
ID: 18826083
Please give more info about mainboard, chipset, etc...

Easy way is to install Everest Home Edition (downloadable here: http://www.pcdoctors.co.za/download.php?view.9
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Expert Comment

by:Mshine
ID: 18826142
I suspect this is REALTEK AC97 device?? It is a very common, and capable onboard sound
processor, and it surprises me to hear you are having trouble.

A few questions:
1. How old is the computer, and if you have had it for a while and it
has always worked fine before, when did you notice this started to happen?

2. Do you have any other Sound Cards plugged into a PCI slot? If you
are not sure, make sure you take a look at the back of the PC and look
for a card with little mini plugs for speakers, microphones, etc... There
could be a conflict.

3. Have you checked the event viewer logs to see if anything is noted there?
You can access the event logs by Right Clicking MYCOMPUTER and selecting
"Manage".  The computer management console will appears and you can look
through the various logs. I would suggest clearing all of the system and application
logs, reinstalling the sound, and as soon as you notice the sound not working, go
straight to the logs to see if there is any evidence logged.
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LVL 29

Expert Comment

by:Alan Huseyin Kayahan
ID: 18826363
         *Your onboard sound controller is faulty, if sound card disappears in device manager too.
          *Since IRQ s are not dynamic values that when you restart the computer, all or some change and result in conflict, this shouldn't be a conflict.
          *If your speakers are connected to soundcard by a handmade cable (that more than 3 or 4 speakers connected to it) which will cause overresistance as ohm value, your sound card may lose it occasionally and one day even reinstalling wont bring it back.
         *Is it disappearing just suddenly? Or while listenng to music it suddenly cuts? Or after some restarts? Power Off/ons? Check if any question or exclamation mark in sound card or if there is a sound card in device manager when you encounter this issue.
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Author Comment

by:dercoss
ID: 18835412
The sound goes on a restart. I've found the latest Realtek drivers and the same thing happens. The speakers are the standard issue ones that came with the tower. I am going to try installing a pci sound card and see how that goes.

However, I did have a similar sound problem on a pc recently and a new card did exactly the same thing. The sound just stopped working after a short while. In that case I reinstalled Windows from scratch and it solved the problem..

dc
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Expert Comment

by:Alan Huseyin Kayahan
ID: 18835467
         I hope new card solves your issue. Do not forget to disable onboard sound in BIOS.
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Author Comment

by:dercoss
ID: 18852860
The pci sound card didn't solve anything. The sound kept coming and going at random. Finally, I carried out a repair installation and that did the trick. The sound now works fine using the onboard sound and original speakers...

dc
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kodiakbear earned 0 total points
ID: 18928550
Closed, 500 points refunded.
kb
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