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Outlook 2003 freeze when adding and editing tasks.

Posted on 2007-03-30
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Last Modified: 2008-05-29
Problem:  One of our user's Outlook 2003 keeps on freezing when he is trying to add\edit tasks.  He has had 2 machines with different versions of outlook and it's doing the same thing.  We are running Exchange 2003 standard on the backend.  Can anyone provide some insight?
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Question by:nkuo
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war1 earned 250 total points
ID: 18826523
nkuo,

Make sure Oultook 2003 has the latest updates. It is up to SP2 and hotfixes.

1. If no joy, reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614
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LVL 97

Expert Comment

by:war1
ID: 18844474
nkuo,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:nkuo
ID: 18844579
Hi War1,

Your solutions looks complete and great.  Unfortunately, I have not been able to test the solutions because my CEO won't get off his machine.  I will test the comments and give you feedback as soon as I have the chance to test them.  Thanks again.

nkuo
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