User isn't prompted to download Active X control - Cannot view the page properly as result of it.

Posted on 2007-03-30
Medium Priority
Last Modified: 2012-06-27
There is a Web Site that requires Active X to install a dll file.  I know this for two reasons, One it's My web site and two, when I log onto it from any other computer it asks that the file be installed.

But, one of our users computer when they visit the site, they get nothiing, they aren't asked to download it so when THIS user visits the site, they're not able to view it properly.

How come THIS User isn't asked to download the active x file and other users are?
Question by:RgrWalker

Accepted Solution

pdotnet earned 2000 total points
ID: 18827770
Sounds to me like browser security settings might be too high for the user who can't see the ActiveX prompt.  Check that the ActiveX options are set to "prompt" and not "disabled".  

In IE...  Tools -> Internet Options -> Security Tab -> Custom Level button

Look for the ActiveX section.

Expert Comment

ID: 18827862
Agreed. And to head off your (possible) next question:

No, you cannot override the user's option.  It's up to the browser whether to let ActiveX run and you have no control over the remote user's browser.

It's the same situation with javascript, you can't prevent people from turning it off, so you have to work around that and come up with a different solution.

The best thing to do, assuming your site is USELESS without the ActiveX control, is to mention that fact prominently somewhere on your site.

It's done mainly for security reasons, most malware/spyware infection are caused by holes in Internet Explorers ActiveX engine (among other places)

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