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Unable to sync Motorola Q with Exchannge, getting support code: 0x80070002

Posted on 2007-03-30
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Last Modified: 2008-01-09
I have a motorola Q that I can't get to sync with Exchange over ActiveSync.  I have a root certificate that was installed on the device with no problem and I can access OMA over the IE web browser on the Q with no problem (it even asks for credentials) but when I try to sync with ActiveSync, it's asking for me to "correct" the credentials, which I know are right and then it doesn't sync and pops up an error code: 0x80070002. This happens both wirelessly and when connected to my laptop that has ActiveSync 4.5.
 
I have Exchange 2003 running and many other Treo's (palm OS) running with no problem but the Q's are giving me a hard time.  It was working for several months before but out of the blue, stopped.

Please help, I've been chasing this for days with no luck.
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Question by:mark_sampson
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Expert Comment

by:Merete
ID: 18828144
When asked to authenticate, what do you enter?
It should be domain\username
Did you try deleting the server settings and re-setup the server again? This
will delete all the data on your device.

ActiveSync 4.x Troubleshooting Guide - General

http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
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Author Comment

by:mark_sampson
ID: 18836989
When the Q is asking for the domain, I am making sure that it is correct, and I can sync all the local data but when I try to connect to the mail server it asks for  a password and can't authenticate.

Thanks for the link but I look at all of the guides and nothing refers to this support code or the issue.
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Author Comment

by:mark_sampson
ID: 18837911
Find the solution.

Somehow Windows authentication was turned off on IIS.  Works beautifully now.

Find the solution on a different site.
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