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Motorola Phone Tools 4.21a

Posted on 2007-03-30
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Last Modified: 2012-06-27
I have installed this software an my laptop which runs Win2000 Pro. I have a driver installed for the phone that I got from a cellphone users forum. The phone is a Motorola RAZR V3M from Sprint. I never get the picture of my phone in the setup. It then asks to install manually but will not recognize my phone. Now if I just plug the phone in without starting the software the laptop sees new hardware with the driver I installed. But the Motorola Phone Tools never sees the phone and can't install it. Has anyone experienced a similar problem? Does anyone have any ideas what to try next.
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Question by:carbai
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SysExpert earned 2000 total points
ID: 18828606
You need to go to the motorola site and make sure that your phone is supported by that specific software.

Also - I would remove any devices in he device maanger that have a Yellow ? oe are undefined.

I hope this helps !
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