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Self-Extracting ZIP (exe) receiving "license enforcement" error on Windows 2003 Server - installing Crystal Reports Server

Posted on 2007-03-30
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Last Modified: 2012-10-11
I'm trying to install Crystal Reports Server using remote desktop on our application server.  I downloaded the 1GB self-extracting ZIP (exe) file and attempt to run it over the remote connection.  I receive the error "Windows cannot open this program because the license enforcement system has been tampered with or become corrupted".  The file name is CRXIR2Ser.exe.  I have downloaded the file from Business Objects (Crystal's parent) twice, thinking that maybe the file had gotten corrupte in the download, but still got the same issue.  I also tried logging on as the local administrator, just in case my user ID didn't have enough privleges - even though I am in the Administrators group.   Anyway, I cannot get past this problem, any thoughts would be greatly appricated.

Thanks,

Rich
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Question by:RHansonLinea
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by:Merete
ID: 18828122
If your receiving this error with the same error code number>>
1278  <<< Windows cannot open this program because the license enforcement system has been tampered with or become corrupted.
 your windows is detecting this an illegal operating and has classified it as Software piracy or some kind of illegal action.
Why the need to install from a remote connection.
How to Download and Run Crystal Reports
http://www.oit.gatech.edu/software/crystal_reports/crystal_instructions.cfm
Installing Crystal Reports XI
http://support.businessobjects.com/documentation/product_guides/boexi/en/crxi_Install_en.pdf
http://diamond.businessobjects.com/node/435

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by:RHansonLinea
ID: 18828762
Merete, I don't think you understood the issue.   I haven't even gotten to the point of running setup, I am trying to run the self-extracting zip - which is how Business Objects distributes it software online.  I already have the documents that you link to and the problem is that they start with the assumption the extraction worked successfully.  

Unfortunately I have to do this remotely because I work for a small consulting company where all our employees are remote.  Our infratructure is a hosted solution so our physical servers are not physically accessible by us.  Generally this works okay, infact this is the first time I've had such an issue.  

As far as piracy goes, I purchased the product from Business Objects last week and downloaded as Crystal Instructed me.  I then began using their "Assist" support, but they were unable to help.  This is my last effort before I return it to Crystal for a full refund.

Stoping piracy may be the intention of Microsoft with this error, but obviously they have some bugs since that is not the case in this matter.
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Expert Comment

by:r-k
ID: 18828844
You could tr the following:

Download the trial version of Winzip from http://www.winzip.com/

Use it open the self-extracting zip file, then extract all files within it to a new Temp folder.

Run the extracted setup program from that Temp folder.

This might bypass that faulty check.
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RHansonLinea earned 0 total points
ID: 18844122
Sorry guys.  I ended up solving this one myself.  I was logged in as Admin, but was not running as local administrator.  Basically, once I changed to "run as" everything worked fine.  Thanks for your help.
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Expert Comment

by:Merete
ID: 18863606
Thank you for the feedback RHansonLinea great to hear your solved it
Good Job
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