Blackberry won't sync new back-dated calendar entries

Posted on 2007-03-31
Last Modified: 2011-04-14
I am an IT engineer with a reasonable amount of BES and Blackberry exposure. I recently reinstalled the BES onto a new server. Prior to the re-install all phones (includuing the one I am writing about) worked flawlessly.

All phones except one are now working flawlessly. The one phone that is not does everything perfectly except:

It will not synchronise (over the wire) a new appointment entered into Outlook that has a start time prior to the current time.

It is behaving exactly as though the setting under Advanced settings for the Calendar sync (in Blackberry Desktop Mgr) "Transfer only Future items" is ticked but I promise you it is not ticked.

Here is what has been done.

I verified that the "Sync all events" option is selected under the sync setting for the calendar.
I have wiped the handset and re-created the account on the BES (and re-activated handset).
I have wiped all the DESKTOP-related service books and re-sent.
I have checked that nothing in the default policy has been set.
I have uninstalled (and upgraded where possible) the BES, Desktop Manager and handheld software.

When the handset is activated, it downloads all calendar entries (past and future) but from then on it will only sync new post-dated calendar entries from Outlook to the handheld.

Just to give you some scenarios:

Blackberry to Desktop

A new appointment created in the past synchronises.
A new appointment created in the future synchronises.

Desktop to Blackberry

A new appointment created in the past does NOT synchronise.
A new appointment created in the future does synchronise.
Modifying an appointment on the desktop that was synchronised causes the deletion of the appointment from the blackberry.

Version info:

BES for Exchange v4.1.3.18
MS Exchange 2003
Blackberry 7100g Software v4.1.0.351
Desktop Manager v4.2.1.8

No event log error are being logged. It just doesn't even try and send past-dated appointments from Outlook to the handheld.

2.5 hours with RIM support in Canada yielded no results.

I honestly cannot think of another thing to try. My searches have yielded noone with a similar problem.

Any ideas?
Question by:fiendish1
  • 3
LVL 63

Expert Comment

ID: 18846196
1) See if there is a firmware pdate for the BB device.

2) can yo do a manual push of the calendar from Exchange to the BB device via the desktop mnager, just to see if it works ?

I hope this helps !
LVL 63

Expert Comment

ID: 18846213
ALso, try checking and then unchecking the

"Transfer only Future items" option.

ALso you might want to capture the registry changes caused by this and compare the registry setting with a working and non-working device.

Maybe the registry is not updating due to corruption or user  permissions.

I hope this helps !


Author Comment

ID: 18931255
Thanks for the feedback.

The problem solved itself. It appeared that I was unable to change any calendar entries prior to when the BES was installed. I am now able to create and modify past calendar entries (as long as I dont go prior to the BES install date).

I am unsure why this seemed to only affect one handheld.

Strangely simple.
LVL 63

Expert Comment

ID: 18931854
Glad to hear it resolved itself.


Accepted Solution

Computer101 earned 0 total points
ID: 19301240
PAQed with points refunded (500)

EE Admin

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This short article will present "How to import ICS Calendar onto Office 365 Calendar". I was searching for free (or not free) tools to convert ICS to CSV without success. The only tools I found & working well were online tools...this was too hard to…
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now