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An Unhandled win32 exception occured

Posted on 2007-03-31
13
2,275 Views
Last Modified: 2013-11-10
System Win2k Sp4
Memmory 512 MB

When I try to start yahoo messenger I get "An Unhandled win32 exception occured in YahooMessenger.exe [368]" In The debugger I get "First-chance exception at 0x001366d0 in YahooMessenger.exe: 0xC0000005: Access violation writing location 0x00cc0004."    This problem seems to be spreading to other programs that I opperate like vmware and download accelerator plus.  I have uninstalled and reinstalled this multiple times with no success
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Question by:elaps01
13 Comments
 
LVL 11

Expert Comment

by:AnthonyP9618
ID: 18828944
You may need to check your physical memory for problems.

http://www.memtest86.com/
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Author Comment

by:elaps01
ID: 18829079
Just checked the ram.  I even took it out and put it back in to makes sure that it was not loose.  Still nothing has changed
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LVL 86

Expert Comment

by:jkr
ID: 18829111
Since you can debug it - any chance that the access violation always occurs in the same DLL, also for different programs?
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Author Comment

by:elaps01
ID: 18829177
The only thing I see in the debugger is the address "001366C0  add         byte ptr [eax],al"  and I can not see the acutal Dll file that is having the problem.  I think this is a file that is responsible for tcip or something.  I do not know.  But every program that goes out and checks for updates has this same proble.  Internet explorer works fine.
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Author Comment

by:elaps01
ID: 18829200
The other thing that I have found is that every program is failing that is try to Write to location 00cc0004.  Is this a hard drive problem, ram problem, pagefile problem or is it a file that it is trying to access
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LVL 86

Expert Comment

by:jkr
ID: 18829210
To me it seems more like a faulty DLL that is mapped to every process, especially if the the address is always the same. You should be able to determine the name of the DLL using either DrWatson or running the application in the Profile mode of the DependencyWalker (www.dependencywalker.com)
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Author Comment

by:elaps01
ID: 18829291
Ok,  I got the program and did profile,  however,  I don;t know what I am looking for
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LVL 86

Expert Comment

by:jkr
ID: 18829342
You are looking for the crash to happen, then you should find the faulty module in the output.
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Author Comment

by:elaps01
ID: 18836777
Turned out to be a virus
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LVL 86

Expert Comment

by:jkr
ID: 18837861
That's what I was afraid of.
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LVL 1

Accepted Solution

by:
kodiakbear earned 0 total points
ID: 18868179
Closed, 500 points refunded.
kb
Experts Exchange Moderator
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LVL 86

Expert Comment

by:jkr
ID: 18901010
Sorry for having been away for a week. I would have objected.
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