Win XP home pc in bad shape..How to fix? 500 points awarded..
Posted on 2007-04-01
My home pc (windows xp professional) is in bad shape. Some malware or trojan has gotten into it. Can experts give me direction as to how to fix this?
We ran Hijackthis and removed all the unwanted entries from registry. Ran Adaware (free version) and removed the critical objects. Ran spybot and removed the critical ones.
But now when we retstart in normal mode, desktop screen comes up and later, blue screen with message "Problem has been detected and windows has been shutdown to prevent damage".
We are still able to start the pc in safe mode with networking. Login as admininstrator, then we can run hijackthis etc..
My question is how can we restore the pc? Do I have to reinstall XP? Can we reinstall XP without losing any of the local datafiles? Or is everything already in pc wiped out? Do I have to reformat the harddrive?
Thanks, really need some direction here..