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WP send print job to wrong tray

Posted on 2007-04-01
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Medium Priority
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Last Modified: 2013-12-26
Word Perfect 10
Windows 2000
HP 4050 on network

Print Test Page from HP 4050 correctly prints from Tray 2
From WP, Printer Properties show Tray 2 as the default but the job tries to go to Tray 1
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Question by:glenn_1984
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4 Comments
 
LVL 31

Expert Comment

by:moorhouselondon
ID: 18834659
Go a couple of lines into a document and do Format, Page, Page Setup and check what paper definition is set there.  If the paper definition you see there prints to Tray 1 (you can check it by pressing the Edit button and looking at what is setup in Source), then go back to the top of the document and switch Reveal Codes On (Alt F3, or pull down View and put a tick against Reveal Codes).  

The first code at the very beginning of the document will be [Open Style: Document Style].  If you take the red insertion point immediately to the right of this code you should see the paper definition you think had been setup (go into Format, Page, Page Setup to see this).  You should see, by viewing the Paper Definition, that the Tray for this paper type is Tray 2.  If it is not, then you will need to edit the Open Style.  To do this, pull down Format, Styles, choose DocumentStyle, and edit the [Paper Sz/Typ] definition there.

If that didn't cure your problem:-

Now go through from the beginning, moving the Red Insertion Point to the right, looking to see where someone has inserted a [Paper Sz/Typ] code.  My guess is that the one of the next codes to the Open Style is a [Paper Sz/Typ] Style which has overriden the Open Style.  Get rid of this code by deleting it.

If any of this is unclear, or doesn't solve your problem, please let us know.
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Author Comment

by:glenn_1984
ID: 18845590
I installed the new Universal Driver and the problem went away.
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