Exchange store will not start. Multiple log errors. Cannot check integrity or defrag
Posted on 2007-04-01
We have a serious Exchange server down situaation here.
It started when we installed a new AV solution, following the procedure exactly to exclude the correct folders from the Exchange AV monitor. The server has run file for two days, then tonight I get calls from users unable to log into OWA.
I am unable to start the Store. I get the following errors:
The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).
Unable to initialize the Microsoft Exchange Information Store service. - Error 0x800703e6.
Event ID 5000
Error 0x800703e6 initializing the Microsoft Exchange Server Internet Conversion Library.
Event ID 1180
I have cheked the AV solution, and the folders we excluded ARE MISSING from the list now, in fact the list is EMPTY! I will take this up with ESET, but in the meantime, I thought I would try running ESEUTIL and ISINTEG to see what state the logs and database are in.
I am unable to run ANY of these commands! Help!
When i try to run ESEUTIL /D i get the following:
Operation terminated with error -550 (JET_errDatabaseDirtyShutdown, Database was
not shutdown cleanly. Recovery must first be run to properly complete database
operations for the previous shutdown.) after 0.297 seconds.
And then ISINTEG crashes out with access denied messages as is the store was till mounted, which is is obviously not. I have tried to see in ESM if it still thinks the store is mounted, but it says the store is not running.
The database seems to still think it is mounted and is denying access to it and the logfiles. The following error is noted:
eseutil (216) An attempt to open the file "C:\Program Files\Exchsrvr\MDBDATA\e00.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ". The open file operation will fail with error -1032 (0xfffffbf8).
I am unable to log into companyweb either, nor can I open any webpages on the server, help!!
What can I do?