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Exchange store will not start. Multiple log errors. Cannot check integrity or defrag

Posted on 2007-04-01
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Last Modified: 2008-01-09
We have a serious Exchange server down situaation here.

It started when we installed a new AV solution, following the procedure exactly to exclude the correct folders from the Exchange AV monitor. The server has run file for two days, then tonight I get calls from users unable to log into OWA.

I am unable to start the Store. I get the following errors:

Event Log:

The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0).
Event ID7024

App Log:

Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x800703e6.
Event ID 5000

Error 0x800703e6 initializing the Microsoft Exchange Server Internet Conversion Library.
Event ID 1180

I have cheked the AV solution, and the folders we excluded ARE MISSING from the list now, in fact the list is EMPTY! I will take this up with ESET, but in the meantime, I thought I would try running ESEUTIL and ISINTEG to see what state the logs and database are in.

I am unable to run ANY of these commands! Help!
When i try to run ESEUTIL /D i get the following:

Operation terminated with error -550 (JET_errDatabaseDirtyShutdown, Database was
 not shutdown cleanly. Recovery must first be run to properly complete database
operations for the previous shutdown.) after 0.297 seconds.

And then ISINTEG crashes out with access denied messages as is the store was till mounted, which is is obviously not. I have tried to see in ESM if it still thinks the store is mounted, but it says the store is not running.

The database seems to still think it is mounted and is denying access to it and the logfiles. The following error is noted:
eseutil (216) An attempt to open the file "C:\Program Files\Exchsrvr\MDBDATA\e00.log" for read / write access failed with system error 5 (0x00000005): "Access is denied. ".  The open file operation will fail with error -1032 (0xfffffbf8).

I am unable to log into companyweb either, nor can I open any webpages on the server, help!!

What can I do?


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Question by:quadraspleen
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Sembee earned 500 total points
ID: 18833578
This is not the best place to come for these types of problems - particularly on a Sunday night.
I would strongly suggest that you call Microsoft. You would appear to have some serious database issues and they are the best people to talk to.

I would also remove the AV software and tell the AV supplier where they can put the software if it cannot retain exclusions.

Simon.
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by:quadraspleen
ID: 18833585
Heh, thanks, Simon. Those were my thoughts exactly. I was going to call them in the morning anyway. Just wondered of that was the final answer.
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Expert Comment

by:Sembee
ID: 18833608
I wouldn't even start to troubleshoot that sort of problem with you in this type of forum. There are a couple of chancers who lurk in here that might suggest something that would actually cause more problems than it fixes.

With a server down issue, this is a bad choice of site as you are reliant who who is around. I had a last sweep through before going to bed - it is gone midnight here.

Call Microsoft, pay the fee. They may well get you up very quickly because they can see and do things, rather than relying on KB articles and other links that you might get from a site like this.

Simon.
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Author Comment

by:quadraspleen
ID: 18833670
It's gone midnight here, too. I am (was) on a router/firewall install tomorrow. I could have done without it and thought I might be able to get away with some ESEUTIL fix I was unaware of...

I have some unused incidents as part of my partner program..they will be called at 0900!

Thanks again,

jake
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by:quadraspleen
ID: 18836007
Well, I thought I'd give you an update, as it is so bizarre.
Last night, before I went to bed, at around 0100. I set all of the Exchange services to manual, and stopped them all, so when I rebooted it, I could see what was going on without Exchange getting in the way; this mnorning, I called MS PSS and set up a case. Whilst waiting for the tech to get back to me, I reneabled the services and rebooted the server.
They all came back up. Store; web browsing the lot. All nice and clean, with no errors in the logs.
WTF?
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Expert Comment

by:Sembee
ID: 18838186
Very odd.
The only thing I would suggest is rebooting the server again and see what happens. It could be an indication of trouble getting hold of the domain controllers at start up time.

Simon.
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LVL 1

Author Comment

by:quadraspleen
ID: 18838281
It's an SBS server. It is the DC!
It seems to have a few disk and dmio errors dotted around here and there. I can feel a swing migration coming on..
Thanks again
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