Solved

EXCEL.EXE   hungapp    Office Pro 2003 Window XP

Posted on 2007-04-01
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Last Modified: 2008-02-20
This is my hardware configuration:

- Windows XP Media Center 2005, version 2002, Sevice Pack 2
- Toshiba Laptop Setellite P100, Intel Core(TM)2 CPU T5500 @ 1.66Ghz
- 986Mhz, 2.00 Go RAM
- When I bought this Laptop, I used PartitionMagic to make a partition my Hard System Drive( C:) into
C: (48,8Go) and F: (52,7Go), there is a remaining partition D: (10Go)

What I have done on my machine:

-I installed Office Pro 2003 and use it since jannuary 2007...until now
-In the time of use, I have installed macros and Add-in in Excel and I think that that my problem begin at this time also..
-I have tried to desactivate and unsinstall Add-ins....I have aslo completely uninstalled and reinstalled
Office Pro 2003......but without any success to resolve the following problem..

My problem:

When I open Excel (same problem with Word), I have the following error:

Excel is slow to open the file, and when I get into the file, it dosn't respond....in my Windows Task Manager, I can see 2 files with a message (Pas de réponse) and when I end the task, I got the following error message:

 szAppName : EXCEL.EXE     szAppVer : 11.0.8120.0     szModName : hungapp    
szModVer : 0.0.0.0     offset : 00000000    
C:\DOCUME~1\JEAN-F~1\LOCALS~1\Temp\WER2b88.dir00\EXCEL.EXE.mdmp
C:\DOCUME~1\JEAN-F~1\LOCALS~1\Temp\WER2b88.dir00\appcompat.txt

Can you help me on that?   Thanks
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Question by:J-F
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8 Comments
 
LVL 4

Expert Comment

by:psychakias2
ID: 18833690
Use this util to disable all Excel add ins.

http://www.nirsoft.net/utils/officeins.html
0
 

Author Comment

by:J-F
ID: 18833911
Thanks for Officeins......I disable all the addins for Excel with this utility but the Addins still there when I open Excel, they are only desactivated.  Is there someting I don't do correctly?

Also I just want to give you more information about my problem,  this is my  error log file:

Type de l'événement :      Erreur
Source de l'événement :      Application Hang
Catégorie de l'événement :      (101)
ID de l'événement :      1002
Date :            2007-04-01
Heure :            19:19:39
Utilisateur :      N/A
Ordinateur :      JFM3
Description :
Application bloquée EXCEL.EXE, version 11.0.8120.0, module bloqué hungapp, version 0.0.0.0, adresse de blocage 0x00000000.

Pour plus d'informations, consultez le centre Aide et support à l'adresse http://go.microsoft.com/fwlink/events.asp.
Données :
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 45 58 43 45 4c 2e     EXCEL.
0018: 45 58 45 20 31 31 2e 30   EXE 11.0
0020: 2e 38 31 32 30 2e 30 20   .8120.0
0028: 69 6e 20 68 75 6e 67 61   in hunga
0030: 70 70 20 30 2e 30 2e 30   pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66   .0 at of
0040: 66 73 65 74 20 30 30 30   fset 000
0048: 30 30 30 30 30            00000  

---------- another error I got (It's about the same thing.....)
Type de l'événement :      Erreur
Source de l'événement :      Application Hang
Catégorie de l'événement :      Aucun
ID de l'événement :      1001
Date :            2007-04-01
Heure :            19:24:35
Utilisateur :      N/A
Ordinateur :      JFM3
Description :
Détecteur d'erreurs 377509365.

Pour plus d'informations, consultez le centre Aide et support à l'adresse http://go.microsoft.com/fwlink/events.asp.
Données :
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 33 37 37 35 30 39 33 36   37750936
0010: 35 0d 0a                  5..  

0
 

Expert Comment

by:mfetterhoff
ID: 18835339
Applying all office 2003 updates, including service pack 2, resolved the hung app issue for me.

http://www.microsoft.com/downloads/details.aspx?familyid=57e27a97-2db6-4654-9db6-ec7d5b4dd867&displaylang=en
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LVL 2

Expert Comment

by:ostashenp
ID: 18835623
Do a detect and repair on Office that will fix any problems that it is having.  That will require you to use the CD so make sure you have it.  If that does not work you will have to reinstall it.
0
 
LVL 2

Expert Comment

by:ostashenp
ID: 18835636
To do a detect and repair go to help and select the option
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Author Comment

by:J-F
ID: 18836033
Thanks for your help  but I already done all of the above... detect and repair , reinstallation, office update

The problem seems to be, and I find a solution in the knowledge base, that it was my profile in XP that was corrupt because when I create a new profile on my machine it resolve my problem of hanging Excel

I realy dont now why it was corrupt.

Big Thanks to everyone....What can I do with the points...I would like to distribute them, what I should do if found an accepted solution in the knowledge base?
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