reset Sonicwall Pro 2040
I have a sonicwall pro 2040 and the Sonic points are not working (accually I think the sonic wall is not routing for them correctly). I called sonic wall tech support, sent them the a file to check my configuration and right away they said my firmware is corrupted. I had just upgraded to the Enhanced OS and though that it might have happened when I did the upgrade. they instructed me to reset the sonic wall to factory settings and reinstall the firmware. How for the question. How do I reset it to factory settings. I tried the reset button on the front and all I get is safemode. I tried unplugging the sonic wall, and plugging it back in while I held in the reset button and also got safe mode. Can I reset it back to the way it came out of the box?
ASKER
I did that and then uploaded the enhanced firmware again. It only took like 2 seconds, soI am thinking it is using the originally uploaded firware and I am still having the same exact problem with the sonicpoints.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks for the info. I will sonicwall in the AM and post what they say here.
Curious as to their suggestions. Let us know how you make out.
--Rob
--Rob
Did you use IE7 to upload the new firmware?
ASKER
I reset the sonicwall to the factory specs, uploaded the new firmware (with IE 7) and now it works great.
Excellent, glad to hear you were able to resolve.
Cheers !
--Rob
Cheers !
--Rob
Then press the reset button again and upon re-boot you should have the option to choose "Current Firmware with Factory Default Settings". See if that works.