I have a sonicwall pro 2040 and the Sonic points are not working (accually I think the sonic wall is not routing for them correctly). I called sonic wall tech support, sent them the a file to check my configuration and right away they said my firmware is corrupted. I had just upgraded to the Enhanced OS and though that it might have happened when I did the upgrade. they instructed me to reset the sonic wall to factory settings and reinstall the firmware. How for the question. How do I reset it to factory settings. I tried the reset button on the front and all I get is safemode. I tried unplugging the sonic wall, and plugging it back in while I held in the reset button and also got safe mode. Can I reset it back to the way it came out of the box?